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Mitel 5550 IP Console Questions about Transferring Calls

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22 ♦ Call Handling Basics

Questions about Transferring Calls

What do I do if the destination to which I am transferring a call is not

answering?

• Press [Source] to reconnect the Source call and retain the Destination

information. This gives you more options to handle the call because

softkeys such as [Redial Dest] remain on screen.

or

• Dial a different number if you think you can locate the requested party

elsewhere.

or

• Press Cancel to reconnect to the Source call but clear the Destination

information.

Do I need to press Release when answering several calls in a row?

No. If you use the Answer key to answer calls, pressing Answer transfers

the current call to the dialed destination and connects you to the next call

waiting. This only works if you have calls in both Source and Destination

areas.

What do I do if a caller wants to speak to one person, and then another?

If an outside party wants to speak with several people in a row, use the Serial

Call feature (see page 47). When the outside party completes the first call,

you receive a Recall and can then dial the next person’s number.

Can I transfer a call to another console?

Yes, by dialing the extension number of the other console. You can transfer

calls to other consoles but you cannot put another attendant on hold.

Can I add a note to a call in the Transferred Call display?

No. Because the Transferred Calls queue is so dynamic (calls enter it and

leave it rapidly), you cannot add or edit notes for calls in this display.

However, you can annotate a call by adding a note while the call is in the

Source area or the Calls on Hold display.

Is there an easy way to double-click on a transferred call when the

Transferred Calls list is changing rapidly?

Yes, you can freeze the list. See page 14 for more information.

Contents

Main Page Notice to Canadian Customers Notice to U.S. Customers Notice to Customers in EU Countries Notices Symbols Table of Contents GETTING STARTED CALL HANDLING BASICS ADVANCED FEATURES HOTEL/MOTEL FEATURES R Page Page Introduction Before you begin using the console Conventions used in this guide Console Components Console Screen Getting Started 5 Questions about Resilient Talk State Console Keypad Programmable Firmkeys Handset and Cradle Keyboard Controls Softkeys (F1 F12) Programmable Firmkeys Starting and Closing the Mitel 5550 IP Console Tools for System Programming and Maintenance Questions about Starting and Closing the 5550 IP Console Adjusting the Console Console Ringer Console Keypad and Handset Cradle Handset/Headset Unplugging the Handset or Headset Console Language Console Time Unplugging the Handset or Headset Page Page Handling Calls in the Queued Calls Area Accessing the Queued Calls Displays Monitoring Incoming, Held, and Transferred Calls Selecting Calls from the Queued Calls Displays Adding Notes to Calls in the Queued Calls Display Questions about the Queued Calls Area Answering Calls Answering Calls on a First-come, First-served or Line-Priority Basis Selectively Answering Calls Answering calls using softkeys About the Call-Answering Softkeys Answering calls from the Incoming Calls display Questions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an Outside Call for an Extension Other Ways of Dialing Questions about Dialing Telephone Numbers Transferring (Extending) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the Caller before Completing the Transfer Transferring a Call to a Voice Mailbox Transferring a Call to an Outside Number Retrieving a Transferred Call 22 Call Handling Basics Questions about Transferring Calls or Holding Calls and Retrieving Held Calls Annotating Calls Hold Recall Questions about Hold and Retrieve Conference Calls Placing a Conference on Hold Answering Recalls Recovering a Call Page Page Page Account Codes Bulletin Board Busy Lamp Field (BLF) Searching the Busy Lamp Field Calling, Transferring, and Picking Up Calls in the Busy Lamp Field Editing the BLF List Questions about the Busy Lamp Field Call Answering Priority Call Park Incoming Calls Threshold / Screen Pop Questions about Call Park Cancel Call Forwarding Clear All Features Questions about Clear All Features Customize the Queued Calls Displays Data Calls Day and Night Service Do Not Disturb (Extensions) Questions about Day and Night Service Questions about Do Not Disturb Emergency Calls Questions about Emergency Calls Firmkey Programming One Button to Voice Mail Questions about Firmkey Programming Message Waiting Questions About Message Waiting Operator Absent/Present Status Override Questions about Operator Absent/Present Status Paging Phone Book Questions about Phone Book Scratch Pad Serial Call Trunk Group Status Display System Speed Call Tone Sig nal ing Page Page Page Displaying and Changing Room Information About Suite Services Searching for Rooms Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Occupancy Condition Setting Call Restrictions Blocking Room-to-Room Calls Monitoring Guest Rooms Clearing the Message Register Printing Reports Page Page Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Class of Restriction Class of Service 64 Reference Feature Access Codes Glossary Page Hunt Groups Paging Zones System Speed Call List System Messages Page Page Page Page Page Page Telephone Directory Page Index A B C D K L M N P