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12 Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
Before calling your service provider, try pressing RESET on the SVG1501 rear panel.
Note: Pressing RESET restores the default settings. You will lose your custom configuration settings, including Parental Control, Firewall and Advanced settings.
Resetting the SVG1501 may take 5- to 30 minutes. Your service provider may ask for the front panel LED status, see
Solutions
| Table 1 – Troubleshooting Solutions |
Problem | Possible Solution |
|
|
Power light is off | Check that the SVG1501 is properly plugged into the electrical outlet. |
| Check that the electrical outlet is working. |
| Press the RESET button. |
|
|
Cannot send or | Note the status of the LEDs on the front panel, and refer to |
receive data | LEDs and Error Conditions to identify the error. If you have cable TV, |
| check that the TV is working and the picture is clear. If you cannot |
| receive regular TV channels, the data service will not function. |
| Check the coaxial cable at the SVG1501 and wall outlet. |
| necessary. |
| Check the IP address. Follow the steps for verifying the IP address for |
| your system described in Setting Up Internet Access. Call your service |
| provider if you need an IP address. |
| Check that the Ethernet cable is properly connected to the SVG1501 |
| and the computer. |
| Verify connectivity of any device connected via the Ethernet port, by |
| checking the LINK LEDs on the rear panel. |
|
|
12 • Troubleshooting | 69 |
