Manuals / Moxa Technologies / Computer Equipment / Network Card

Moxa Technologies 5400 Series Service Information, ‰ MOXA Internet Services ‰ Problem Report Form

Models: 5400 Series

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Service Information

This appendix shows you how to contact MOXA for information about this and other products, and how to report problems.

In this appendix, we cover the following topics.

MOXA Internet Services

Problem Report Form

Product Return Procedure

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Moxa Technologies 5400 Series user manual Service Information, ‰ MOXA Internet Services ‰ Problem Report Form

Contents

User’s Manual NPort 5400 SeriesSixth Edition, March MOXA Technical SupportCopyright Notice NPort 5400 Series User’s ManualTrademarks DisclaimerTable of Contents Chapter Introduction ‰ Overview ‰ Package Checklist ‰ Product Features‰ Product Specifications Product Features Package ChecklistOverview Standard AccessoriesNPort 5400 Series User’s ManualIntroduction Product SpecificationsPower Requirements Software FeaturesSerial Communication Parameters MechanicalGetting Started ‰ Panel Layout ‰ Connecting the HardwareGetting Started Panel LayoutWiring Requirements Connecting the HardwareConnecting the Power Grounding the NPortConnecting to a Serial Device Connecting to the NetworkLED Indicators Getting StartedPull high/low resistors for the RS-485 Port Adjustable Pull High/low Resistors for the RS-485 PortGetting Started ‰ LCM Display ‰ Initializing the NPort’s IP Address ‰ Factory Default IP Address‰ ARP ‰ Telnet Console Initial IP Address ConfigurationInitializing the NPort’s IP Address Factory Default IP AddressLCM Display Default IP addressName ButtonAction Detailed Menu OptionsThe part of the LCM operation that still requires some explanation is how to edit the configurable options. In fact, you will only encounter two types of configurable options NPort Administration Suite Telnet Console 4. Type 2 to select Network settings, and then press Enter Initial IP Address ConfigurationNPort 5400 Series User’s Manual 5. Type 1 to select IP address and then press EnterNPort 5400 Series User’s Manual Initial IP Address Configuration7. Press any key to continue… 8. Type m and then press Enter to return to the main menu‰ Overview ‰ Real COM Mode ‰ TCP Server Mode ‰ TCP Client Mode Choosing the Proper Operation Mode‰ UDP Mode ‰ Pair Connection Mode ‰ Reverse Telnet Mode ‰ Disabled ModeOverview Real COM ModeChoosing the Proper Operation Mode Choosing the Proper Operation Mode TCP Server ModeUDP Mode TCP Client ModePair Connection Mode Choosing the Proper Operation ModeChoosing the Proper Operation Mode Reverse Telnet ModeDisabled Mode ‰ Opening Your Browser ‰ Basic Settings ‰ Network Settings Web Console Configuration‰ Serial Settings ‰ Operation Settings ‰ Accessible IP Settings ‰ Auto Warning SettingsOpening Your Browser Refer to Chapter 3, “Initial IP Address Configuration,” to see how to configure the IP address. Examples shown in this chapter use the Factory Default IP address Time Basic SettingsLCM password protect Web/Telnet ConsoleTime server Web consoleReset button protect Network SettingsIP Configuration Web Console ConfigurationNPort 5400 Series User’s Manual IP AddressIP Address Report SNMP SettingsDNS server 1 / DNS sever Community NameAuto report to IP Serial SettingsAuto report to UDP port Auto report periodPort alias Serial ParametersBaud rate Data bitsReal COM Mode Operating SettingsNPort 5400 Series User’s Manual Web Console Configuration5-13 Web Console ConfigurationNPort 5400 Series User’s Manual Web Console Configuration TCP Server ModeNPort 5400 Series User’s Manual 5-145-15 Web Console ConfigurationNPort 5400 Series User’s Manual 5-16 Web Console ConfigurationNPort 5400 Series User’s Manual Local TCP port TCP Client ModeCommand port NPort 5400 Series User’s Manual Web Console Configuration5-19 Web Console ConfigurationNPort 5400 Series User’s Manual TCP Port No 5011 Port5012 Port 5013 PortWeb Console Configuration UDP ModeNPort 5400 Series User’s Manual 5-215-22 Web Console ConfigurationNPort 5400 Series User’s Manual Pair Connection Master Mode Pair Connection ModeWeb Console Configuration Pair Connection Slave ModeNPort 5400 Series User’s Manual blankIdle time setting for auto-disconnection. 0 min Reverse Telnet ModeDisabled Mode Accessible IP SettingsMail Server Auto Warning SettingsAuto warning E-mail and SNMP trap SNMP Trap Server Event TypeDSR changed DCD changedPassword changed MailMonitor Monitor Async-SettingsMonitor Line Monitor AsyncLoad Factory Default Change Password‰ Overview ‰ Installing NPort Administrator ‰ Configuration Configuring NPort Administrator‰ Monitor ‰ Port Monitor ‰ COM Mapping ‰ IP Address Report ‰ Log Message AutomaticallyOverview Installing NPort AdministratorNPort Administration Suite is an integrated software suite that bundles NPort Administrator and the IP Serial Library, providing everything you need to manage, monitor, and modify your NPort 5400 from a remote location NPort 5400 Series User’s Manual Configuring NPort Administrator4. Click on Install to proceed with the installation 5. The Installing window reports the progress of the installation Configuring NPort Administrator6. Click on Next to proceed with the installation NPort 5400 Series User’s ManualConfiguration Specify by IP Address Broadcast SearchUnlock Password Protection Password ProtectionLock UnlockConfiguring the NPort 1. To start NPort Administrator, click on Start Æ NPort Administration Suite Æ NPort Administrator 4. Refer to Chapter 5 for each parameter’s function definition. To modify the configuration, you must first click in the modify box to activate the parameter setting box. For example, click on the middle modify box Upgrading the Firmware Web ConsoleConfiguring NPort Administrator NPort 5400 Series User’s Manual3. Select the correct ROM file to download Import Configuration Export ConfigurationBroadcast Search Æ Monitor Æ Add Target Monitor3. Click on Rescan Monitor Æ Add Target Æ Rescan1. Click on Monitor under Function 4. Select your targets from the list, and then click on OK Monitor Æ Load Configured COM PortOnce the Monitor function is running 1. The NPort 5400 list will appear on the Monitor screen2. Right click the panel and select Settings 5. On the Advanced Settings page, select Display warning message for new event and/or Play warning music for new event. In the second case, you must enter the path to the WAV file that you want to be played. “New event” means that one of the NPort 5400s in the monitor is “Alive” or “Not Alive,” or has lost connection with the Monitor program 8. When one of the NPort 5400s loses connection with the Monitor program, a warning alert will display automatically. The warning music will be played at the same time Port Monitor On-line COM Mapping COM Mapping5. Select COM Settings to modify COM No., default setting, etc Configuring NPort AdministratorNPort 5400 Series User’s Manual 6-22Fast Flush only flush local buffer However, it might take more time on the order of several hundred milliseconds than a native COM1, because it needs to work via Ethernet. That’s why the native COM ports on the motherboard can work fast with this function call, but the NPort requires much more time. In order to accommodate other applications that require a faster response time, the new NPort driver implements a new “Fast Flush” option. Note that by default, this function is disabled 9. After setting the COM Mapping, remember to select Apply Change to save the information in the host system registry. The host computer will not have the ability to use the COM port until after Apply Change is selected Off-line COM Mapping 2. Modify the port settings as needed Configuring NPort AdministratorNPort 5400 Series User’s Manual 6-27IP Address Report Automatic Message Log ‰ Overview ‰ IP Serial LIB Function Groups ‰ Example Program IP Serial LIBWhy Use IP Serial Library? What is IP Serial Library?How to install IP Serial Library? OverviewExample Program IP Serial LIB Function GroupsServer Control Port Control‰ Cable Wiring Diagrams Pinouts and Cable Wiring‰ Port Pinout Diagrams Ethernet Port Pinouts Serial Port Pinouts Port Pinout DiagramsEthernet Cables Serial Cables Cable Wiring DiagramsDB9 Female to DB25 Male for NPort Pinouts and Cable WiringNPort 5400 Series User’s Manual Well Known Port Numbers NPort 5400 Series User’s Manual Application ServiceWell Known Port Numbers UDP SocketSNMP Agents with MIB II & RS-232 like group IpNetToMediaPhysAddress NPort 5400 Series User’s ManualSNMP Agents SNMP Agents NPort 5400 Series User’s ManualAuto IP Report Protocol Auto IP Report Protocol NPort 5400 Series User’s ManualAuto IP Report Format Info n‰ Product Return Procedure Service Information‰ MOXA Internet Services ‰ Problem Report Form support@moxa.com MOXA Internet ServicesThe following services are provided MOXA NPort 5400 Series Problem Report FormProduct Return Procedure