Service Information | Moxa Technologies 5400 Series instruction

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Service Information

This appendix shows you how to contact MOXA for information about this and other products, and how to report problems.

In this appendix, we cover the following topics.

MOXA Internet Services

Problem Report Form

Product Return Procedure

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Moxa Technologies 5400 Series user manual Service Information

Contents

Sixth Edition, March NPort 5400 Series User’s Manual Disclaimer Copyright NoticeTrademarks Table of Contents Chapter IP Serial LIB Introduction Overview Package ChecklistProduct Features Product Specifications Power Requirements Software FeaturesSerial Communication Parameters Mechanical Getting Started ‰ Panel Layout ‰ Connecting the Hardware NPort 5430/5430I Panel LayoutNPort 5410/5450/5450I Wiring Requirements Connecting the HardwareConnecting the Power Grounding the NPort Connecting to a Serial Device Connecting to the NetworkLED Indicators LED Name LED Color LED Function Pull high/low resistors for the RS-485 Port Adjustable Pull High/low Resistors for the RS-485 Port Initial IP Address Configuration Default IP address Factory Default IP AddressInitializing the NPort’s IP Address LCM Display Detailed Menu Options Button Name Action Inact. time Delimiter ARP NPort Administration Suite Telnet Console Page Page Choosing the Proper Operation Mode Real COM Mode TCP Server Mode Pair Connection Mode TCP Client ModeUDP Mode Disabled Mode Reverse Telnet Mode Web Console Configuration Opening Your Browser NPort 5400 Series User’s Manual Web Console Configuration Time Basic SettingsServer name Time zone Web/Telnet Console LCM password protectTime server Web console Method Function Definition Network SettingsReset button protect IP Address IP ConfigurationNetmask Gateway IP Address Report Snmp Settings Setting Factory Default Necessity 4002 Optional Serial SettingsAuto report to IP Auto report to UDP port Serial Parameters Interface Operating SettingsReal COM Mode Max. Connection Max ConnectionMax Connection 2 to Ignore jammed IP Setting Factory Default Necessity To 65535 ms Optional Setting Factory Default Necessity To FF None OptionalDelimiter Delimiter process Setting Factory Default Necessity To 99 min Min Optional TCP Server ModeTCP alive check time Inactivity time Allow driver control Delimiter Setting Factory Default Necessity 4001 Required TCP Client ModeCommand port Setting Factory Default Necessity 966 Optional NPort 5400 Series User’s Manual Web Console Configuration Delimiter Destination IP address 2/3/4 Destination IP addressDesignated Local Port 1/2/3/4 Connection control Connect/Disconnect Description UDP Mode Delimiter process Local listen port Pair Connection ModePair Connection Master Mode Setting Factory Default Necessity To 99 min Min Required Pair Connection Slave Mode Setting Factory Default Necessity To 99 min Optional Reverse Telnet ModeSetting Factory Default Necessity 4001 Optional Means it will never disconnect Disabled Mode Accessible IP SettingsOnly one host of specific IP address can access the NPort Hosts on the specific subnet can access the NPort Mail Server Auto Warning SettingsAuto warning E-mail and Snmp trap Snmp Trap Server Event Type DCD changed Password changedDSR changed Mail Monitor Monitor Async-SettingsMonitor Line Monitor Async Load Factory Default Change Password ‰ Overview ‰ Installing NPort Administrator ‰ Configuration Configuring NPort Administrator Installing NPort Administrator Page Page Configuration Specify by IP Address Broadcast Search Unlock Password Protection Password Protection Configuring the NPort Page Page Upgrading the Firmware Web ConsolePage Import Configuration Export Configuration Broadcast Search Æ Monitor Æ Add Target Monitor Æ Add Target Æ Rescan Once the Monitor function is running Monitor Æ Load Configured COM PortPage Page Page Port Monitor On-line COM Mapping COM MappingPage Fast Flush only flush local buffer Page Page Off-line COM Mapping Page IP Address Report Automatic Message Log IP Serial LIB How to install IP Serial Library? What is IP Serial Library?Why Use IP Serial Library? Example Program IP Serial LIB Function GroupsServer Control Port Control Input/Output Data Port Status Miscellaneous Pinouts and Cable Wiring Ethernet Port Pinouts Serial Port Pinouts Port Pinout Diagrams DB9 Female to DB9 Male for NPort Cable Wiring DiagramsEthernet Cables Serial Cables DB9 Female to DB25 Male for NPort Well Known Port Numbers TCP Socket Application Service NPort 5400 Series User’s Manual Well Known Port Numbers UDP Socket Application Service IP MIB Icmp MIB Snmp Agents with MIB II & RS-232 like group Address Translation MIB System MIB Interfaces MIB TCP MIB Snmp MIB Input Signal Table Output Signal Table Auto IP Report Protocol Info n Auto IP Report FormatID List AP ID & Hardware ID Mapping Table Service Information Following services are provided Moxa Internet Services Serial Number Problem Report FormMoxa Product† NPort Product Return Procedure