Multi-Tech Systems FR111 owner manual Service, About the Multi-Tech BBS

7.3.2 Service

If your tech support specialist decides that service is required, your MultiFRAD may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your MultiFRAD:

•A description of the problem.

•Return billing and shipping addresses.

•Contact name and phone number.

•Check or purchase order number for payment if the MultiFRAD is out of warranty. (Check with your technical support specialist for the standard repair charge for your MultiFRAD).

•If possible, note the name of the technical support specialist with whom you spoke.

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent (see section 7.3.1).

Send your MultiFRAD to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your MultiFRAD on the availabil- ity of local service and/or loaner units in your part of the country.

7.4About the Multi-Tech BBS

Multi-Tech Systems maintains a Bulletin Board Service (BBS) for its customers. The information available via the BBS includes new product information, product upgrade data, problem-solving tips, and a mes- sage service you can use to obtain additional information about Multi- Tech products, including the ones you own. The phone number for the Multi-Tech BBS is (612) 785-3702 or (800) 392-2432 (U.S.A. and Canada).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8- N-1).

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