Muratec M880, M840, M860 manual Check Messages printouts, Set remote diagnostics

Just in Case…

“Check Messages” printouts

When a fax call goes awry and your fax machine detects an error, it produces an error printout headed by the words “Check Message”. This printout lists the following information about the transmission:

•The resulting error code

•A communications error message (see below)

•The phone number (or, perhaps, TTI) of the fax machine with which your machine had attempted to communicate.

What error messages can mean

The error messages on Check Message printouts can mean a variety of things. Here’s a brief summary:

Error Message	Possible Meanings
Check condition of remote machine.	• Remote machine malfunctioned
	• No “handshake” signals from remote
	machine
	• Wrong phone number reached
Repeat transmission.	• Poor phone line conditions prevented
	communication
	• No “handshake” signals from remote
	machine
	• Document misfeed or miscount
	• Unable to reach remote control after
	attempting specified number of redial
	attempts
Line is busy.	• Remote machine’s line was busy or
	failed to answer
Check received documents.	• Receive confirmation signal not
	received from remote machine; poor
	line conditions caused a poor image

Set remote diagnostics

Your fax includes special software that allows Muratec’s trained service personnel to test your fax by computer over the telephone line. When you are asked by an authorized Muratec representative to activate remote diagnostics:

1.Press program, 7, mode/enter, 1, 0.

Set Remote Diag.

2.Press mode/enter.

Remote Diag. OFF

3.To change the setting, press program. Once it’s as you wish, press mode/enter.

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