Dealing with unsatisfactory printing

SYMPTOMS

POSSIBLE CAUSES

STEPS TO TAKE

 

 

 

Vertical white lines can

The LED head is dirty.

Wipe the LED head with a soft, lint-free

be seen on the printed

 

cloth.

page.

 

 

The toner is low.

Open the top cover and tap the

 

 

 

cartridge a few times to evenly

 

 

distribute any remaining toner. If

 

 

symptoms persist, replace the toner

 

 

cartridge.

 

 

 

 

Foreign materials may be

Replace the image drum cartridge.

 

present in the image drum.

 

 

 

 

 

Light-shielding film of the

Wipe the film with a soft, lint-free

 

image drum cartridge is dirty.

cloth.

 

 

 

Printed images are

The LED head is dirty.

Wipe the LED head with a soft, lint-free

fading vertically.

 

cloth.

 

 

 

 

The toner is low.

Open the top cover and tap the

 

 

cartridge a few times to evenly

 

 

distribute any remaining toner. If

 

 

symptoms persist, replace the toner

 

 

cartridge.

 

 

 

 

The paper is not suitable for

Use recommended paper.

 

the printer unit.

 

 

 

 

Printing is light.

The toner cartridge is not

Reinstall the toner cartridge.

 

properly seated.

 

 

 

 

 

The toner is low.

Open the top cover and tap the

 

 

cartridge a few times to evenly

 

 

distribute any remaining toner. If

 

 

symptoms persist, replace the toner

 

 

cartridge.

 

 

 

 

The paper is moist.

Use paper stored in proper

 

 

temperature and humidity conditions.

 

 

 

 

The paper is not suitable for

Use recommended paper.

 

the printer unit.

 

 

 

 

 

Thickness and type of paper

Set a proper value for Media Weight

 

are inappropriate.

and Media Type in the Paper Setup

 

 

menu, or set one value thicker for

 

 

Media Weight.

 

 

 

 

Recycled paper is being used.

Set one value thicker for Media Weight

 

 

in the Paper Setup menu.

 

 

 

Partially faded images.

Paper is moist or dry.

Use paper stored in proper

White spots and lines

 

temperature and humidity conditions.

appear in solid

 

 

printing.

 

 

 

 

 

Vertical lines appear.

The image drum cartridge is

Replace the image drum cartridge.

 

damaged.

 

 

 

 

 

The toner is low.

Open the top cover and tap the

 

 

cartridge a few times to evenly

 

 

distribute any remaining toner. If

 

 

symptoms persist, replace the toner

 

 

cartridge.

 

 

 

Troubleshooting > 153