NDA-30122 Revision 1 Page 21
Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Main MenuFollowing the Console Stats login, the Console Stats Main Menu will be displayed
(Figure 2-1).
Figure 2-1 Main Menu Screen
Console Stats call processing reports can be designed with statistics to be computed
by hour or by day over a definable range of time or for today only. For example,
Console Stats can calculate the amount of time out of every hour that all logge d-in
and active attendants spent talking to call ers over the past week. The format for this
report would contain these settings:
Time Interval: Hourly
Statistic: Total Talk Time
The range of time set for this formatted report when it is being generated on Augus t
17, 1999 would look like this:
Starting Date: 08/17/1999
Starting Time: 08:00 AM
Ending Date: 08/10/1999
Ending Time: 08:00 AM
The Console Stats Main Menu shows the sequential approach to report production.
•The first step is to create a format the report, gi ving it a name and id entifie r (for
storage and retrieval), naming the interval by which its statistics ar e calculated
(e.g., by hour), and naming the specific st atistics that are to be calculated fro m
call processing data.