REPORT FORMATSAttendant Console Statistics Operations Manual

Using Report Formats (Cont.)

 

Queue Report Statistics

 

Queue Reports can contain statistics specific to the attendant call queue. Statistics

 

are available for the following types of calls: Internal, external, attendant transfers,

 

station transfers, held camp calls and those that time out, paged calls, parked calls

 

and those that time out, held calls and those that time out, no-answer calls that time

 

out, off-hook alarms, Common Control Switching Arrangement (CCSA), foreign

 

exchange, tie trunks, Wide Area Telephone Service (WATS), priority, forwarded,

 

and vacant. These statistics are described in the following table:

 

 

Statistic

Description

 

 

Inbound Calls Received

Total number of inbound calls that were received.

 

 

Inbound Calls Answered

Total number of inbound calls that were answered.

 

 

Inbound Calls Abandoned

Total number of inbound calls that were abandoned before they were answered.

 

 

Inbound Percentage Answered

The percentage of inbound calls that were answered.

 

 

Inbound Percentage

The percentage of inbound calls that were abandoned before they were answered.

Abandoned

 

 

 

Inbound Average Wait Time

The average time a caller had to wait before the call was answered, the caller abandoned, or it was

 

recalled to another queue.

 

 

Inbound Minimum Wait Time

The shortest time a caller had to wait before the call was answered, the caller abandoned, or it was

 

recalled to another queue.

 

 

Inbound Maximum Wait Time

The longest time a caller had to wait before the call was answered, the caller abandoned, or it was

 

recalled to another queue.

 

 

Outbound Calls Placed

Total number of outbound calls that were placed by the attendant.

 

 

Outbound Average Duration

The average time that the attendant spent connected to an outbound caller.

 

 

Outbound Minimum Duration

The shortest time that the attendant spent connected to an outbound caller.

 

 

Outbound Maximum Duration

The longest time that the attendant spent connected to an outbound caller.

 

 

 

Route and Station Group Reports Statistics

 

Route and Station Group reports statistics are specific to outbound trunk and

 

station operations.

 

 

Outbound Calls Placed

Total number of outbound calls that were placed by all attendants to routes (in the specified route

 

group) or to stations (in the specified station group).

 

 

Outbound Average Duration

The average time that all attendants spent connected to an outbound caller over routes (in the

 

specified route group) or over stations (in the specified station group).

 

 

Outbound Minimum Duration

The shortest time that all attendants spent connected to an outbound caller over routes (in the

 

specified route group) or over stations (in the specified station group).

 

 

Outbound Maximum Duration

The longest time that all attendants spent connected to an outbound caller over routes (in the

 

specified route group) or over stations (in the specified station group).

 

 

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NEC NDA-30122 manual Queue Report Statistics, Route and Station Group Reports Statistics, Station operations
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NDA-30122 specifications

The NEC NDA-30122 is a cutting-edge network device designed for high-performance data handling and management in modern telecommunications environments. This device is particularly noteworthy for its robust capabilities in supporting both fixed and mobile broadband networks, making it a versatile choice for service providers looking to enhance their infrastructure.

One of the key features of the NEC NDA-30122 is its advanced multipurpose architecture. This enables the device to efficiently manage a wide range of applications from voice over IP (VoIP) services to high-definition video streaming. The flexibility offered by the architecture means that it can easily scale to meet increasing demands as networks grow and evolve, ensuring that service providers can keep pace with user expectations and technological advancements.

The NDA-30122 utilizes cutting-edge technologies such as software-defined networking (SDN) and network function virtualization (NFV). These technologies allow for a more dynamic and programmable network environment, where administrators can rapidly deploy and manage services with enhanced agility. The integration of SDN and NFV also contributes to cost savings, as it reduces the need for expensive hardware and permits more efficient use of existing resources.

Another significant characteristic of the NEC NDA-30122 is its emphasis on security. In an era where cyber threats are increasingly sophisticated, this device offers robust security features to protect sensitive data and maintain the integrity of network operations. These features include powerful encryption protocols and advanced intrusion detection systems, ensuring that both the network and its users are safeguarded against potential breaches.

Reliability is also a hallmark of the NDA-30122. Built with redundant systems and failover capabilities, the device ensures uninterrupted service even in the event of hardware failures. This reliability is crucial for service providers who must maintain uptime for their customers, as even minor outages can lead to significant financial losses and damage to reputation.

In summary, the NEC NDA-30122 stands out as a versatile, reliable, and secure network device tailored for the demands of modern telecommunications. With its multipurpose architecture, integration of SDN and NFV technologies, and robust security measures, it equips service providers with the tools necessary to deliver superior performance and adapt to future challenges. This makes the NDA-30122 an attractive option for organizations looking to enhance their network capabilities and stay competitive in a rapidly changing landscape.
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