Attendant Console Statistics Operations Manual

REPORT GENERATION

 

 

Chapter 4 REPORT GENERATION

The Report Generation option on the Console Stats Main Menu is used to generate a formatted report using call processing data that has been collected over a configurable amount of time. All display screens, windows, menus and procedures are described in the following sections of this chapter.

Using Report Generation

Access to Generated Reports

Use the Report Generation option to generate reports for attendant activity (Attendant Reports) or for specific types of calls that are queued for and by attendants (Queue Reports). Reports can also be generated for Route and Station groups activity. These reports can be viewed or printed.

Console Stats maintains generated reports for a configurable time period of up to two years, during which they can be viewed and printed via the Report Viewing option on the Main Menu (See Chapter 6). The filename for the report comprises the report identifier that is named in the report format and the month, day, and hour at which the report is generated. When a report has been in storage for longer than the specified time period, Console Stats deletes it.

Procedure Overview

The overall sequence for generating a report is the following:

•First select the report format from the existing report formats (as described in Chapter 3).

•Next is to name a range of time within the setup collection period, during which the statistics named in the format are to be calculated.

Statistics are generated only for attendants who are logged on during the specified range of time. That is, if a report is generated for a 36-hour period and an attendant is logged in during two eight-hour shifts within that period, statistics for that attendant reflect only the two eight-hour shifts. Statistics for queue reports are generated and printed only for those call queues that received calls during the range of time named during report generation. Call queues that were idle during the period covered by the report do not appear on the report.

Note: A report must be displayed, printed, or saved. If none of these actions is shown for the report, it is not generated and an error message is displayed.

A Note on Selecting Commands

-In the following procedures, a step may call for pressing the Tab key to select a command. It may be necessary to press the Tab key multiple times in order to select the specific command. When reading a step, understand to press the Tab key (as needed) to select the specified command.

-Commands can also be selected by pressing their associated ’Hot Key’, displayed in BOLD.

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NEC NDA-30122 manual Using Report Generation, Access to Generated Reports, Procedure Overview
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NDA-30122 specifications

The NEC NDA-30122 is a cutting-edge network device designed for high-performance data handling and management in modern telecommunications environments. This device is particularly noteworthy for its robust capabilities in supporting both fixed and mobile broadband networks, making it a versatile choice for service providers looking to enhance their infrastructure.

One of the key features of the NEC NDA-30122 is its advanced multipurpose architecture. This enables the device to efficiently manage a wide range of applications from voice over IP (VoIP) services to high-definition video streaming. The flexibility offered by the architecture means that it can easily scale to meet increasing demands as networks grow and evolve, ensuring that service providers can keep pace with user expectations and technological advancements.

The NDA-30122 utilizes cutting-edge technologies such as software-defined networking (SDN) and network function virtualization (NFV). These technologies allow for a more dynamic and programmable network environment, where administrators can rapidly deploy and manage services with enhanced agility. The integration of SDN and NFV also contributes to cost savings, as it reduces the need for expensive hardware and permits more efficient use of existing resources.

Another significant characteristic of the NEC NDA-30122 is its emphasis on security. In an era where cyber threats are increasingly sophisticated, this device offers robust security features to protect sensitive data and maintain the integrity of network operations. These features include powerful encryption protocols and advanced intrusion detection systems, ensuring that both the network and its users are safeguarded against potential breaches.

Reliability is also a hallmark of the NDA-30122. Built with redundant systems and failover capabilities, the device ensures uninterrupted service even in the event of hardware failures. This reliability is crucial for service providers who must maintain uptime for their customers, as even minor outages can lead to significant financial losses and damage to reputation.

In summary, the NEC NDA-30122 stands out as a versatile, reliable, and secure network device tailored for the demands of modern telecommunications. With its multipurpose architecture, integration of SDN and NFV technologies, and robust security measures, it equips service providers with the tools necessary to deliver superior performance and adapt to future challenges. This makes the NDA-30122 an attractive option for organizations looking to enhance their network capabilities and stay competitive in a rapidly changing landscape.
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