Attendant Console Statistics Operations Manual

INTRODUCTION

 

 

Chapter 1 INTRODUCTION

This manual provides the information needed to configure and operate the

Attendant Console Statistics software application.

What is Attendant Console Statistics?

Overview

Attendant Console Statistics (Console Stats) is an application that collects data

 

from Attendant Console call processing and produces statistical reports for display

 

or printing. Console Stats may be used as a stand-alone product or as a supplement

 

to the Hospitality Center System (HCS) or Medical Center System (MCS)

 

applications.

 

Console Stats provides options for design and generation of any number of reports

 

from a variety of available statistics for attendant call processing and attendant

 

queue activity. Reports can also be designed and generated for trunk route group

 

and station group activity. The statistics can be calculated by the hour, day, or for

 

the current day, up until the current time.

 

The design process involves naming the report, selecting the statistics it is to

 

contain, and naming the time interval by which those statistics are to be calculated.

 

Once formatted, a report can be generated from the Main Menu to reflect statistics

 

calculated from call processing data collected during a previous time period or

 

scheduled for automatic generation either once in the future or on a recurring basis

 

(i.e., Monday morning at 1:00 a.m., every week and month of the year). Report data

 

is collected for a configurable length of time.

 

The list of statistics available through Console Stats during report formatting is

 

extensive and includes totals, percentages, ranges, and averages calculated from

 

such things as number and types of calls queued and answered, connected and idle

 

periods, calls waiting in queue for available operators, and abandoned calls.

 

Console Stats retains all saved reports (whether formatted and generated through

 

the menus or routinely produced by Console Stats) for a configurable period during

 

which time they can be displayed and printed from a Main Menu option.

 

Interface to other OAI Applications

 

Console Stats requires an external application to act as an Event Collector. The

 

figure on the following page illustrates how the Console Stats components

 

interface with other OAI applications.

 

MCS and HCS applications may be configured to collect events for Console Stats,

 

or the Attendant Monitor application may be used when attendant consoles are

 

used in a stand-alone environment.

NDA-30122 Revision 1

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NEC NDA-30122 manual What is Attendant Console Statistics?, Overview, Interface to other OAI Applications
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NDA-30122 specifications

The NEC NDA-30122 is a cutting-edge network device designed for high-performance data handling and management in modern telecommunications environments. This device is particularly noteworthy for its robust capabilities in supporting both fixed and mobile broadband networks, making it a versatile choice for service providers looking to enhance their infrastructure.

One of the key features of the NEC NDA-30122 is its advanced multipurpose architecture. This enables the device to efficiently manage a wide range of applications from voice over IP (VoIP) services to high-definition video streaming. The flexibility offered by the architecture means that it can easily scale to meet increasing demands as networks grow and evolve, ensuring that service providers can keep pace with user expectations and technological advancements.

The NDA-30122 utilizes cutting-edge technologies such as software-defined networking (SDN) and network function virtualization (NFV). These technologies allow for a more dynamic and programmable network environment, where administrators can rapidly deploy and manage services with enhanced agility. The integration of SDN and NFV also contributes to cost savings, as it reduces the need for expensive hardware and permits more efficient use of existing resources.

Another significant characteristic of the NEC NDA-30122 is its emphasis on security. In an era where cyber threats are increasingly sophisticated, this device offers robust security features to protect sensitive data and maintain the integrity of network operations. These features include powerful encryption protocols and advanced intrusion detection systems, ensuring that both the network and its users are safeguarded against potential breaches.

Reliability is also a hallmark of the NDA-30122. Built with redundant systems and failover capabilities, the device ensures uninterrupted service even in the event of hardware failures. This reliability is crucial for service providers who must maintain uptime for their customers, as even minor outages can lead to significant financial losses and damage to reputation.

In summary, the NEC NDA-30122 stands out as a versatile, reliable, and secure network device tailored for the demands of modern telecommunications. With its multipurpose architecture, integration of SDN and NFV technologies, and robust security measures, it equips service providers with the tools necessary to deliver superior performance and adapt to future challenges. This makes the NDA-30122 an attractive option for organizations looking to enhance their network capabilities and stay competitive in a rapidly changing landscape.
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