Attendant Console Statistics Operations Manual

REPORT FORMATS

 

 

Chapter 3 REPORT FORMATS

The Report Formats option from the Console Stats Main Menu provides options to define new report formats; and find, modify, delete, and print existing reports. All display screens, windows, menus and procedures are described in the following sections of this chapter.

Using Report Formats

Use the Report Formats option to design reports for attendant activity (Attendant Reports) or for specific types of calls that are queued for and by attendants (Queue Reports). Report formats can also be designed for Route Groups and Station Groups. Each type of report (Attendant, Queue, Route Group, Station Group) contains a standard set of statistical data that can be generated.

Report Statistics

Attendant Report Statistics

 

Attendant reports can contain statistics specific to Attendant call handling.

 

 

Statistic

Description

 

 

Inbound Calls Answered

Total number of inbound calls that were answered by the attendant, including recalls.

 

 

Inbound Talk Time

The total time that the attendant was connected to inbound callers.

 

 

Inbound Talk Percentage

The percentage of total time that the attendant spent logged in and connected to inbound callers.

 

 

Inbound Average Duration

The average time that the attendant spent connected to an inbound caller.

 

 

Inbound Minimum Duration

The shortest time that the attendant spent connected to an inbound caller.

 

 

Inbound Maximum Duration

The longest time that the attendant spent connected to an inbound caller.

 

 

Outbound Calls Placed

Total number of outbound calls that were placed by the attendant.

 

 

Outbound Talk Time

The total time that the attendant was connected to outbound calls.

 

 

Outbound Talk Percentage

The percentage of total time that the attendant spent connected to an outbound caller.

 

 

Outbound Average Duration

The average time that the attendant spent connected to an outbound caller.

 

 

Outbound Minimum Duration

The shortest time that the attendant spent connected to an outbound caller.

 

 

Outbound Maximum Duration

The longest time that the attendant spent connected to an outbound caller.

 

 

Idle Time

The total time that the attendant was logged in but not connected to an inbound or outbound call.

 

 

Idle Percentage

The percentage of total time that the attendant spent logged in and not connected to an inbound or

 

outbound call.

 

 

Idle Average Duration

The average time that the attendant spent logged in but not connected to an inbound or outbound

 

call.

 

 

Idle Minimum Duration

The shortest time that the attendant spent logged in but not connected to an inbound or outbound

 

call.

 

 

Idle Maximum Duration

The longest time that the attendant spent logged in but not connected to an inbound or outbound

 

call.

 

 

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NEC NDA-30122 manual Using Report Formats, Report Statistics Attendant Report Statistics
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NDA-30122 specifications

The NEC NDA-30122 is a cutting-edge network device designed for high-performance data handling and management in modern telecommunications environments. This device is particularly noteworthy for its robust capabilities in supporting both fixed and mobile broadband networks, making it a versatile choice for service providers looking to enhance their infrastructure.

One of the key features of the NEC NDA-30122 is its advanced multipurpose architecture. This enables the device to efficiently manage a wide range of applications from voice over IP (VoIP) services to high-definition video streaming. The flexibility offered by the architecture means that it can easily scale to meet increasing demands as networks grow and evolve, ensuring that service providers can keep pace with user expectations and technological advancements.

The NDA-30122 utilizes cutting-edge technologies such as software-defined networking (SDN) and network function virtualization (NFV). These technologies allow for a more dynamic and programmable network environment, where administrators can rapidly deploy and manage services with enhanced agility. The integration of SDN and NFV also contributes to cost savings, as it reduces the need for expensive hardware and permits more efficient use of existing resources.

Another significant characteristic of the NEC NDA-30122 is its emphasis on security. In an era where cyber threats are increasingly sophisticated, this device offers robust security features to protect sensitive data and maintain the integrity of network operations. These features include powerful encryption protocols and advanced intrusion detection systems, ensuring that both the network and its users are safeguarded against potential breaches.

Reliability is also a hallmark of the NDA-30122. Built with redundant systems and failover capabilities, the device ensures uninterrupted service even in the event of hardware failures. This reliability is crucial for service providers who must maintain uptime for their customers, as even minor outages can lead to significant financial losses and damage to reputation.

In summary, the NEC NDA-30122 stands out as a versatile, reliable, and secure network device tailored for the demands of modern telecommunications. With its multipurpose architecture, integration of SDN and NFV technologies, and robust security measures, it equips service providers with the tools necessary to deliver superior performance and adapt to future challenges. This makes the NDA-30122 an attractive option for organizations looking to enhance their network capabilities and stay competitive in a rapidly changing landscape.
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