Troubleshooting, Diagnose and solve problems

9. Troubleshooting	9
Diagnose and solve problems

This chapter provides information to help you diagnose and solve problems you might have with your Trek. If you do not find the solution here, visit the NETGEAR support site at support.netgear.com for product and contact information.

The chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Trek

•Cannot Access the Internet

•Changes Not Saved

•Incorrect Date or Time

•Wireless Connectivity

•Restore the Factory Settings and Password

•Troubleshoot Your Network Using the Ping Utility

126

Page 126

Image 126

NETGEAR PR2000 user manual Troubleshooting, Diagnose and solve problems

Contents

Netgear Trek N300 Travel Router and Range Extender Support ComplianceTrademarks Contents Security Appendix a Supplemental Information Hardware Setup Get to know your Trek Unpack Your Trek Position Your Trek  To prepare your Trek for installation Prepare Your Trek Internet Mode Switch Get to Know Your Netgear Trek Indicator LEDs Netgear Connection Ports and Reset Button USB Power Inputs Netgear Antenna Orientation Product Label WiFi Connection at a Public Hotspot Setup Different Ways You Can Connect to the Internet  To connect to a public WiFi hotspot WiFi hotspot connection WiFi Range Extender Setup  To use the Trek as a WiFi range extender DON’T Internet Connection at Home Setup  To connect to the Internet with an Ethernet cable Hardware Setup WiFi Bridge Setup  To use the Trek as a WiFi bridge Hardware Setup Get Started with Netgear genie Connect to the Trek Wireless Devices and Security Settings Trek Setup PreparationTypes of Logins and Access Use Standard TCP/IP Properties for Dhcp Netgear genie Setup  To use Netgear genie to set up your Trek Use Netgear genie After Installation  To view or change the settings for the Trek Upgrade the Trek Firmware Change the Password Password Recovery Select Advanced Administration Set Password  To set up password recovery  To recover your password Add Wireless Devices or Computers to Your Trek  To connect WiFi devices manually to your TrekManual Method Wi-Fi Protected Setup Method  To connect WiFi devices to your Trek with WPSClick Advanced WPS Wizard Push Button recommended. Click the button Netgear genie App and Mobile genie App Genie mobile app home screen Genie Basic Settings Your Internet connection and network Internet Setup Wired WAN Connection Router Mode To view or change the Internet setup Internet Service Provider. Select PPPoE, L2TP, or Pptp Select Basic Internet Wired WAN Connection Wireless AP Mode  To view or change the Internet setup Genie Basic Settings Wireless WAN Connection WiFi Mode Basic Wireless Settings  To view or change basic wireless settingsSelect the To save a name for profile check box Select Basic Wireless Change the Wireless Security Option  To change the WPA settings Netgear recommends that you do not disable security Attached Devices  To view the attached devicesSelect Basic Attached Devices Profile Settings  To view or delete the saved profile settings Select Basic Profile Settings Specify custom settings Genie Advanced Home Setup Wizard  To launch the Setup Wizard Click the Take me to the Internet button WAN Setup  To change the WAN settingsSelect Advanced Setup WAN Setup Default DMZ Server  To set up a default DMZ server Change the MTU Size Common MTU sizes LAN Setup  To change the MTU size  To change the LAN settings Select Advanced Setup LAN Setup Use the Trek as a Dhcp Server  To disable the Dhcp server feature Set Up Address Reservation  To reserve an IP address  To edit or delete a reserved address entry Quality of Service Setup Wi-Fi Multimedia Quality of Service for Wireless Traffic Quality of Service Priority Rules and Internet Access  To set up QoS Scroll down Genie Advanced Home Genie Advanced Home Genie Advanced Home USB Port Enhance your local network Enhance Your Local Network  To connect a USB storage device Set Up Network StorageConnect or Safely Remove a USB Drive  To remove a USB disk drive safely View or Configure a USB Drive  To view basic information about the USB storage device Configure the USB Storage Device and Access Settings  To view or change the USB storage advanced settingsSelect Basic ReadySHARE Select Basic ReadySHARE Configure the Available Network Folders  To view network folders  To add a network folder Click the Create Network Folder button  To edit a network folder  To set up approved USB devices Specify Approved USB Devices Access and Share Your Network Storage Common Uses of Network SharingSelect the Allow only approved devices check box Share Photos and Multimedia Access Your USB Storage Device Locally  To map the USB device to a local Windows network drive Access Your USB Storage Device Remotely  To access the USB drive from a remote computer To access the USB drive with FTP from a remote computer Set Up a Network Printer  To set up ReadySHARE Printer USB Port USB Port USB Port USB Port Power or Recharge a USB Device Keep unwanted content out of your Security Port Filtering to Block Services  To block services Select Advanced Security Block Services Defined Schedule Blocking  To schedule blockingSelect Advanced Security Schedule  To set up email notifications Security Event Email Notifications Security Administration Manage your network  To view Trek status and usage information View Trek StatusRouter Information Pane  To display the Router Information pane Internet Port Pane LAN Port To display the Internet Port pane Statistics  To view the traffic statistics Connection Status  To view and manage the connection status Administration Wireless Settings Pane  To display the Wireless Settings pane Administration 101 Specify Log Settings Select Advanced Administration Logs To view and manage the logs  To specify log settings Manage the Configuration File Back Up SettingsRestore Configuration Settings Erase the Current Configuration Settings Do not interrupt the reboot process To erase the configuration settings Update the Trek Firmware  To check for new firmware and update your Trek Select Advanced Administration Firmware Update Advanced Settings Fine-tune your network  To turn the wireless radio on or off Advanced Wireless SettingsControl the Wireless Radio Select Advanced Advanced Setup Wireless Settings Set Up a Wireless Schedule  To configure and enable the wireless schedule View or Change WPS Settings  To specify WPS settings Advanced Settings 112 Set Up a Wireless Access List by MAC Address  To restrict access based on MAC addresses Select the Turn Access Control On check box  To set up Dynamic DNS Dynamic DNS Select Advanced Advanced Setup Dynamic DNS Select the Use a Dynamic DNS Service check boxStatic Routes  To set up a static route Select Advanced Advanced Setup Static Routes  To edit or delete a static route  To set up remote management Remote Management Advanced Settings 120 Select Advanced Advanced Setup UPnP Universal Plug and Play To turn on Universal Plug and Play Traffic Meter  To monitor Internet traffic Click Advanced Advanced Setup Traffic Meter Select Advanced Advanced Setup Traffic Meter Advanced Settings 125 Troubleshooting Diagnose and solve problems Quick Tips Troubleshoot with the LEDs Power LED Is Off LEDs Never Turn OffInternet Port LED is Off WiFi LED is Off Cannot Log In to the Trek Cannot Access the Internet Select Administration Router Status To check the WAN IP address Troubleshoot PPPoE  To troubleshoot a PPPoE connection Troubleshoot Internet Browsing Changes Not Saved Incorrect Date or Time To display the current date and time Wireless Connectivity Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Trek Test the Path from Your Computer to a Remote Device To ping the Trek from a running Windows computer Troubleshooting 137 Supplemental Information View the Trek specs Factory Settings Factory default settings Technical Specifications PR2000 Trek specifications Supplemental Information 141 Index 142 143 144 145

9. Troubleshooting

Diagnose and solve problems