NETGEAR XM128 ISDN Chapter 10 Troubleshooting

Troubleshooting 10-1

Chapter 10Troubleshooting

This chapter provides quick easy-reference troubleshooting tables for the Model XM128 ISDN

Digital Modem. For troubleshooting purposes, the Model XM128 modem performs its own

diagnostic tests, which can provide information about each of its functions.

The Model XM128 modem provides several diagnostic capabilities:

• Power-on self-test

• Local digital loopback tests

• Diagnostic command

• Modem reset

Power-on Self-test

At each power-up sequence or upon a reset command from the panel, the Model XM128 modem

tests the ROM code checksum, system RAM memory, EEPROM, digital and analog circuit

calibrations, and analog circuit calibrations.

Table10-1 summarizes the power-on self-test of the Model XM128 modem.

Table10-1. Power-on self-test

Test Sequence LED LNK LED B1 LED B2 LED AA Test Description

1 On Off Off Off Memory test

2 Off On Off Off ISDN chip interface te s t

3 Off Off On Off ISDN chip functional test

4 Off Off Off On HDLC function al test

Contents

Main ii Trademarks Statement of Conditions Federal Communications Commission (FCC) Compliance Notice: Radio Frequency Notice EN 55 022 Declaration of Conformance iii Besttigung des Herstellers/Importeurs Certificate of the Manufacturer/Importer VCCI-2 Statement Customer Support Page Contents Page Page Reference Guide for the Model XM128 ISDN Digital Modem Page Page Page Page Tables Page Page Page Preface Purpose Conventions Special Message Formats Use of Enter, Type, and Press Other Conventions Related Publication Table2 lists the manuals that are available for various localized products. xx Preface Getting Started Using FirstGear Table2. Manuals Table1. Manual contents (continued) Chapter 1 Introduction Features Page Interface Options Front Panel 1-4 Introduction Figure 1-2. Front panel of the Model XM128 modem (with U interface) Table1-2 . LED descriptions Introduction 1-5 Table1-2 . LED descriptions (continued) 1-6 Introduction Rear Panel 4 5 Figure 1-4. Rear panel of the Model XM128 modem (with U interface) Figure 1-3. Rear panel of the Model XM128 modem (with S inter face) Table1-3 describes the components on the rear panel of the Model XM128 modem. Table1-3. Rear panel components Page Chapter 2 Installation Package Contents Installing the Modem Verifying Hardware Installation Page Chapter 3 Setup for Windows 95 and Windows NT 4.0 Selecting the Appropriate Windows 95 Driver (INF fi le) Page Chapter 4 Configuration Configuring Your ISDN Line and Network Configuring Your Modem Using a Terminal Program Understanding AT Commands Page Communication Speed Setup Page Page Entering DNs Page Chapter 5 Async to Sync PPP Internet and Remote Access PPP and SLIP Making Async to Sync PPP and SLIP c alls Page Answering Async to Sync PPP calls Multilink PPP Dialing Pre-stored Phone Numbers Call Bumping Dynamic Channel Allocation Page Chapter 6 ISDN Overview Commands for Outgoing Calls Dialing Out Using ISDN Mode Dialing Out Using ISDN Mode Optional Spe ech Bearer Service Dialing Out for Analog Adapter Port 1 Dialing Out for Analog Adapter Port 2 Manually Switching Communication Modes Placing the Call Commands for Inco ming Calls Digital Data Determining the Packet Length Answering a Call Using MSN Page Page Understanding ISDN Communication Protocols V.110 ISDN Communications V.120 ISDN Communications Configuring the V.120 Mode Dialing in V.120 Mode Making a Bundled Call with V.120 Identifying Your Line Provisioning 128 Kbps Speeds Error Correction and Data Compression with V.120 X.75 ISDN Communications (Europe) Making a Bundled Call with X.75 Dialing Prestored Phone Numbers Invoking V.42bis Data Compression Bundle Connection with V.42bis Data Compression Page Chapter 7 Advanced ISDN Call Control for DSS1 Control of Outgoing Service Indicator Control of ISDN Phone Numbers and Subaddresses Page Call Control for 1TR6 (Old German ISDN) Control of Outgoing Service Indicator Control of EAZ (ENDGERTEAUSWAHLZIFFER) Answering a Call Answering a Call for DSS1 Answering a Call for 1TR6 Best-effort Call Answering Ambiguity Resolution Switch for Voice Calls Multi-Auto-Answering of Data Calls Page Placing a Call Placing a Call for DSS1 Placing a Call for 1TR6 User-To-User Information Page Chapter 8 Analog Call Handling AT Commands for Analog Calls Making and Receiving Analog Calls Placing a Call from the Analog Adapter Accepting an Incoming Call Chapter 9 Modem Upgrade Upgrading with Flash EPROM Upgrade Instructions Kernel Mode Chapter 10 Troubleshooting Power-on Self-test Loopback Tests ISDN Loopback test (AT&T9) Loopback with Self-test (AT&T10) B1/B2 Loopback with Self-test The Diagnostic Command Modem Reset Using The Embedded Protocol Analyzer Page Page Page Page Appendix A Technical Specifications General Specifications Page Appendix B Security Functions Security Types and Levels Level 1 Security Level 2 Security Level 3 Security Setting and Modifying Passwords Nonpassword Auto Callback Fun ction Appendix C AT Command Set Reference Operation Mode of the DTE Interface Simplex Mode AT Command Descriptions AT Command Set Reference C-3 C-4 AT Command Set Reference AT Command Set Reference C-5 C-6 AT Command Set Reference AT Command Set Reference C-7 Description of ATI3 Output The Link Status Report output is displayed on the screen as follows: C-8 AT Command Set Reference TableC-2 shows the outputs for the AT13 commands. TableC-3 lists the extended AT& command set. TableC-2. ATI3 command out put TableC-3. Extended AT& command set AT Command Set Reference C-9 TableC-3. Extended AT& command set (continued ) C-10 AT Command Set Reference TableC-3. Extended AT& command set (conti nued) AT Command Set Reference C-11 TableC-3. Extended AT& command set (continued ) C-12 AT Command Set Reference TableC-4 lists the extended AT* command set. TableC-4. Extended AT* command set Appendix D Status Registers and Result Codes Viewing and Setting S-Register s Setting S-Registers AND operation to set bit 3 to 0 (binary). D-4 Status Registers and Result Codes S-Register Descriptions TableD-3. Basic S-registers ATSn=x Status Registers and Result Codes D-5 TableD-4. Extended S-registers ATSn=x D-6 Status Registers and Result Codes Status Registers and Result Codes D-7 D-8 Status Registers and Result Codes Status Registers and Result Codes D-9 D-10 Status Registers and Result Codes Status Registers and Result Codes D-11 D-12 Status Registers and Result Codes Status Registers and Result Codes D-13 Reference Guide for the Model XM128 ISDN Digital Modem D-14 Status Registers and Result Codes Status Registers and Result Codes D-15 D-16 Status Registers and Result Codes Status Registers and Result Codes D-17 D-18 Status Registers and Result Codes Status Registers and Result Codes D-19 ATXn Result Code Option Table TableD-5. ATXn command setting options D-20 Status Registers and Result Codes TableD-5. ATXn comman d setting options (continued) Status Registers and Result Codes D-21 Result Code Chart Symbol Reference TableD-6 lists the result codes. TableD-6. Result code chart D-22 Status Registers and Result Codes Result Code Field Desc riptions TableD-7 lists the result code field descriptions. TableD-7. Result code field descriptions Connect Strings for Error Corrected Connections Page Appendix E Connector Pin Assignments RJ-45 Plug and Connector E-2 Connector Pin Assignments TableE-1 lists the pin assignments for the RJ-45 plug and RJ-45 connector for the S/T interface. TableE-2 lists the pin assignments for the RJ-45 plug and RJ-45 connector for the U interface. TableE-1. RJ-45 plug and RJ-45 connector pin assignments for the S/T interface TableE-2. RJ-45 plug and RJ-45 connector pin assignments for the U interface RJ-11 Plug and Connector Page Serial Port Interface F-1 Appendix F Serial Port Interface RS-232 Serial Interface TableF-1 describes the RS-232 25-pin serial port interface for the Model XM128 modem. Table F-1. Serial port int erface F-2 Serial Port Interface Asynchronous Cable Connections TableF-2 provides information about the asynchronous flow control cable connection. TableF-2. Asynchronous flow control cable connection TableF-1. Serial port interface (continued) Appendix G ISDN Reference ISDN Overview Basic Rate Interface Out-of-Band Signaling Terminal Adapter or Digital Modem ISDN Basic Rate Interface Points SPID Setup Ordering ISDN Service Page Order Form for AT&T 5ESS Switch (NI-1 ISDN) Order Form for DMS-100 Switch (NI-1 or Custom ISDN) Order Form for EWSD (NI-1 ISDN ) Index Numerics A B C D E F H I O P R S T V W X