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Nordic Star Products MFC-3420C, MFC-3820CN TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11

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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11

PhotoCapture Center™ Difficulties (MFC-3820CN only)

Removable Disk does not

work properly. a) Have you installed the Wi ndows® 2000 update?

If not, do the following:

1. Disconnect the USB cable.

2. Install the Windows 2000® update. Please see the Quick S etup

Guide. After the installation the PC will be automatica lly restarted.

3. Wait about 1 minute after you reboot the PC, and the n connect the

USB cable.

b)Take out the media ca rd and put it back in again.

c)If you have tried "Eje ct", you must take out the media card before you

continue.

d)If an error message app ears when you try to eject the media card, it

means the card is being accessed.

Wait a while and then try again.

e)If all of the above do not work, pleas e turn off your PC and machine,

and then turn them on again.

(You will have to unplug the power cord of the machine t o turn it off.)

Network Difficulties (MFC-3820CN only)

I cannot print over the Network Make sure that your machine is powered on and is On Line and i n

Ready mode. Print Network Configuration list. (See Prin ting reports on

page 9-3.) Then the current settings of the network are pr inted.

Reconnect the LAN cable to the hub to verify that the c abling and

Network connections are good. If possible, try connecting the m achine

to a different port on your hub using a different cable. If the connec tions

are good, the machine shows LAN active in 2 seconds.

DIFFICULTY SUGGESTIONS

Contents

Main APPROVAL INFORMATION Compilation and Publication Notice Page Safety precautions To use the machine sa fely Please refer to these instructions for later reference and bef ore attempting any mai ntenance. WARNING Page Page Choosing a location Quick Reference Guide Page Table of Contents Page Page Page Page 12 13 G S Page Using this Guide Finding information Symbols used in this Guide Introduction Page 1 Copy keys 2 3 Dial Pad 4 Mode keys: 8 Navigation keys: 9 Liquid Crystal Display (LCD) 0 Print keys A Photo Key: (MFC-3820CN only) Turning the machine to Power Save condition Page About fax machines Fax tones and handshake Colour Start ECM (Error Correction Mode) Connecting the machine Connecting an external telephone Connecting an extern al telephone answering device (TAD) Sequence Page Page Using extension telephones (For U.K. only) 1 - 14 INTRODUCTION Multi-line connections (PBX ) If you are installing the machine to work with a PBX Custom features on your phone line Load documents Using the automatic document feeder (ADF) Loading documents and paper Page Using the scanner glass About paper Handling and using special paper Paper capacity of the paper tray Paper specifications for the paper tray Paper capacity of the output paper support Printable area Page Page Page User-friendly programming Menu table Memory storage On-screen programming Navigation keys .... 3 - 3 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 4 3 - 5 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 6 3 - 7 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 8 3 - 9 ON-SCREEN PROGRAMMING *1 See the complete Software Users Guide on the CD-ROM. ON-SCREEN PROGRAMMING 3 - 10 3 - 11 ON-SCREEN PROGRAMMING ON-SCREEN PROGRAMMING 3 - 12 Initial Setup Setting the Date and Time Getting started Setting the Station ID Page Setting Tone or Pulse dialling mode (Except for the Nordi c Countries) Setting PABX (MFC-3420C only) Setting the Phone Line Type (MFC-3820CN only) General Setup Setting the Mode Timer Setting the Paper Type Setting the Ring Volume Setting the Beeper Volu me Setting the Speaker Volume Setting the Clock Change Power Save Setting 5 - 1 SETUP RECEIVE Basic receiving operations Choosing the Receive Mode * In Fax/Tel mode you must set the Ring Delay and F/T Ri ng Time. Setup Receive Page Setting the Ring Delay Setting the F/T Ring Time (Fax/Tel mode only) Fax Detect Printing a reduced incoming fax (Auto Reduction) Printing a fax from t he memory Advanced receiving operations Operation from extension telephones For Fax/Tel mode only Using a cordless exter nal handset Changing the rem ote codes Reception into memory (Not available for colour fax reception) Polling Page Sequential Polling Telephone services BT Callsign (For U.K. Only) Setup Send How to fax Enter Fax mode How to dial Manual dialling Speed-Dialling Search Faxing from the automa tic document feeder (ADF) Faxing from the scann er glass Automatic transmissio n Page Basic sending operations Sending faxes using multiple setting s Fax Resolution Manual and automatic fax Redial Redial/Pause, and then press Mono Start or Colour Start to try Colour Start Redial/Pause Colour fax transmission Dual Access (Not availa ble for colour faxes) Real Time Transmission Checking job status Cancelling a job while scanning, dialling and sending the document Cancelling a scheduled jo b Advanced sending operations Broadcasting (Not available for colour faxes) Page Delayed Fax (Not availabl e for colour faxes) Delayed Batch Transmission (Not available for colour faxes) Setup for Polled Transmit (Standard) (Not available for colour faxes) Setup for Polled Tr ansmit with Secure Code (Not available for co lour faxes) TX Lock Using TX Lock Page Switching OFF TX Lock Storing numbers for easy dialling Storing Speed-Dial numbers Quick-Dial numbers and dialling options Changing Speed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialling options Access codes and credit card numbers Search/Speed Dial, #02, and Mono Start or Colour Start, you Search/Speed Dial, #03 and then press 7001 using the dialling Pause Fax Redial Tone or Pulse Fax Forwarding Programming a Fa x Forwarding number Remote Fax Options Setting Fax Storage Backup Print Setting your Remote Access Code Remote Retrieval Remote commands Page Machine settings and activity Customizing the Transm ission Verification Report Printing reports Setting the Journal Period Printing reports Using the machine as a copier Enter Copy mode Making copies Page Out of Memory message Page Enlarge/Reduce Quality Options Use the Options key to set the following copy settings only for the next copy. Paper Type Page Page Page Page N in 1 copy (Page La yout) Page Changing the default copy settings Copy Quality Brightness Colour Adjustment Legal limitations Introduction PhotoCapture Center Walk-Up PhotoCapture Center (MFC-3820CN only) Basic flow PhotoCapture Menu/Set Getting started PhotoCapture Page Printing the Index (Thumbnails) Printing images Number of Copies DPOF printing Changing the default settings Print Quality Paper & Size Brightness Colour enhancement Cropping Understanding the E rror Messages Page Important information For your safety IT power system (For Norway only) LAN connection International ENERGY STAR Compliance Statement Page Page Trademarks TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1 Troubleshooting Error messages Troubleshooting and routine maintenance 13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 3 Page Page Page Page 13 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your machine TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9 13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11 How to improve print quality Cleaning the print head Print quality check Page Page Checking the ink volume Packing and shipping the machine Page Page Routine maintenance Cleaning the scanner Cleaning the machine p rinter platen Replacing the ink cart ridges Page Page Page G Glossary Page Page Page Page S Product description General Specifications Print media Copy PhotoCapture Center (MFC-3820CN only) Fax Scanner Mac OS X scanning is supporte d in Mac OS X 10.2.1 or greater. Printer Interfaces S - 7 SPECIFICATIONS Computer requirements Consumable items Network (LAN) (MFC-3820CN only) Index A B C D E F G H I J L R S T V REMOTE RETRIEVAL ACCESS CARD R - 1 Remote Retrieval Access card CCESS ETRIEVAL EMOTE O R - 2 Remote Commands Press . .