Introduction to your M3905 Call Center Telephone

M3905 Call Center Features

The M3905 Call Center features:

eight Programmable Line/Feature Keys (self-labeled), giving the user access to eight Line/Feature Keys

four Context Sensitive Soft Keys (self-labeled), giving the user access to a maximum of 10 of the available features

six Fixed Feature Keys (configured to fit the users business needs)

 

Fixed key caps:

 

Optional key caps:

Headset (with LED indicator)*

Call Agent

In-Calls*

Observe Agent (Obv Agent)

Supervisor*

Answer Emergency (Ans

Emergency*

 

Emerg)

Answer Agent

Not Ready*

— Activity (for LOB codes)

Make Busy*

 

 

— Display Queue (Dsply Queue)

– for MSQS or Display Queue status

Note 1: The Headset and In-Calls Keys are required. Your system administrator can reconfigure the remaining four keys to any of the features listed above. Key caps need to be replaced to match the reconfigured feature.

Note 2: *The features with an asterisk are the default keys.

Optional accessories:

Handset

Headset

Accessory Connection Module (ACM)

Key-based Access Expansion Module (KBA)

Display-based Access Expansion Module (DBA)

External Alerter and Recorder Interface (MEARI)

Analog Terminal Adapter (ATA)

Personal Directory PC Utility

Note: The M3905 does not support handsfree calling.

10

Page 10
Image 10
Nortel Networks SL-100 manual M3905 Call Center Features, Optional accessories

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.