Your telephone non-ACD call features

Your telephone non-ACD call features

This section describes some non-ACD features commonly used for call processing. Your telephone system administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes, ask your telephone system administrator to provide these to you.

To access a feature, press a Feature Key or enter a Feature Access Code (FAC). The system administrator supplies you with Feature Access Codes.

Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone. Check with your system administrator for more details.

Make a Call

This section describes features you can use when making a call. There are several ways to make a call from your M3905 Call Center Digital Telephone.

Note: If your M3905 ACD telephone is equipped with a handset, you must lift the handset and press a DN or ACD DN to get a response in the handset.

To make a call:

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1.

Press the Individual DN Key

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(non-ACD Key).

 

 

 

 

 

 

 

 

 

 

 

 

 

2.

Dial the number.

Note: If you are not in Not Ready or Make Busy mode while you are on a call on your Individual DN line, the call is put on hold enabling you to answer the ACD In-Calls line. However, if you are on an ACD call and a call comes in on your Individual DN line, you cannot put your ACD call on hold to answer your Individual DN line call.

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Nortel Networks SL-100 manual Your telephone non-ACD call features, Make a Call
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SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.
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