Index

A

Access the Personal Directory 86 Accessories 97

Accessory Connection Module 97 ACD Features 11

Activity Code Key 19, 35 Agent Key 18, 44 Agent Login 33

Agent Login Enhancement 33 Agent Logout 34

Agent Return 42 Agent Walkaway 42 Agent/Supervisor Features 11 Analog Terminal Adapter 98 Announcement over Call Page 72 Anonymous Caller Rejection 74 Answer a Call 57

Answer Agent Key 19, 44 Answer Call Center Calls 35 Answer Emergency 19, 45 Answer Supervisor 41 Application Keys 16, 20 Applications

Corporate Directory 94 Auto Dial 51

Auto Dial Key 15 Automatic Callback 74 Automatic Recall 75

B

Blind Transfer Recall 62

Busy Override 72

C

Call Agent 45

Call Center Features 10 Call Forcing 36

Call Forward 58

Call Forward, Internal 59

Call Forward, Remote Activation 60 Call Join 70

Call Log 83 access 79

Call Log options 27 Call Park 63

Call Party Information 13 Call Pickup 67

Call Processing Keys 16 Call Supervisor 42 Call Waiting 68 Callers List 83

Calling Name/Number Delivery Blocking

77

Card View 91 Charge a call 61

Charge a call or Charge a Forced call 61 Charge a Forced Call 65

Conference call 69 Conference with Supervisor 42 Contact your Supervisor 41 Context Sensitive Soft Keys 10, 16 Controlled Interflow 46

Copy from Redial List 93 Corporate Directory 94 Customer Originated Trace 76

D

Date/Time Format 13

DBA Expansion Module 98

Dialing

Predial 51

104

Page 104
Image 104
Nortel Networks SL-100 manual 104

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.