Manuals / Nortel Networks / Communications / Telephone

Nortel Networks SL-100 manual 5551234 T2 Callq Forward Callers Redial

Models: SL-100

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Agent features

T1		T2	T3	CALLQ	Number of
				3	calls in
					the queue

Forward Callers Redial

Quit

Copy

553-9094

2.Your display shows information similar to the example above.

The labels T1, T2, and T3, represent the threshold wait time for the call at the front of the queue or the number of calls in the queue. The number below CALLQ indicates the number of calls in the queue (in some systems CALLQ is replaced by WAIT, which indicates the actual waiting time in seconds, for the first call in the queue).

5551234

T2 CALLQ 026

Forward Callers Redial

Number of calls in the queue

Quit

Copy

553-9095

3.In some systems, a summary of the queue threshold is shown on the display each time a call is presented to your

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Nortel Networks SL-100 manual 5551234 T2 Callq Forward Callers Redial

Contents

Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents Introduction to your M3905 Call Center Telephone M3905 Call Center TelephoneM3905 Call Center Features Optional accessoriesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Programmable Line/Feature Keys self-labeled Your telephone’s controlsApps Context Sensitive Soft Keys self-labeledCall Processing Keys X2498Mute Key Volume Control Bar Fixed KeysHeadset Key Emergency Key Not Ready Key Application Keys DsplyQueueMessage Key Primary Directory NumberIndividual Directory Number M3905 Display M3905 Call Center Meridian Digital TelephoneYour telephone display information Aug 20 548 PSelect Options ListOptions Select AutoDial Change a Feature Key labelSelect a language Select Purchasing Lower Higher Adjust Screen contrastAdjust volume Play Select Choose Ring typeSelect Call Log options Preferred name match Area code set upLive dial pad OffKey click Call timerDate/time format Key to turn on Key click, or pressHeadset type Headset port on callDisplay diagnostics Headset port external alerterFreeing your hands while on the job Switching between the handset and the headsetCall Center headset interface Agent Login Enhancement Call Center agent/supervisor featuresAgent Login Agent Logout Answer Call Center Calls Agent featuresActivity Code Fixed Key to activate Line-of-Business code LOBCodeCall Forcing Multistage Queue Status Key/LampDisplay Queue Threshold Msqs enhancement for agents Display QueCallq 5551234 T2 Callq Forward Callers RedialEmergency Key Make BusyNot Ready Key 2498 Answer or Make Non-ACD CallsContact your supervisor Walkaway and Return from Walkaway Transfer to InCalls Key Answer Agent Call Center supervisor featuresAgent Keys Use Supervisor Observe and the Supervisor Headset Jack Answer EmergencyCall Agent Agent1ConIntrFlw Night ServiceControlled Interflow NightSvcObserve Agent Agent1 orDisplay Agent Status DisplayAgtDisplay Queue Status Dsply QueueYour telephone non-ACD call features Make a Call2637 Predial featureAuto Dial 2498 PurchasingRingAgn Redial Last Number CalledActivate Ring Again CanclRA Speed CallRngCall SpcCtrlSpcCtrl SpcUsr System Speed Call Network Speed CallDone 2498 SSCuser SScCtlrGpintercom Intercom CallGroup Intercom All Call Intercom Call on a Predesignated Set IntercomAnswer a Call Individual Page from Group IntercomForward Done While you are away from your deskCall Forward CheckFw DoneCheckFw CanclFwCall Forward Remote Activation Transfer a Call While on an active callPlace a call on Hold TransBlind Transfer Recall Swap ConnectPark Call Park2498 Trans DirectPark2498 DirectPark Charge a Call or Charge a Forced Call Inspect KeyMALCSHold 2498 Trace a Malicious CallInspect MALCSHold key TransPickup Incoming callsAnswer Call Pickup DNPickupCall Waiting Call WaitConf Swap Connect Set up a conference callTalk with more than one person 2270 Preset ConferenceCall Join Paging Call featuresUse Privacy Release PrivRlsExeBusyOvd Busy OverrideMake an Announcement over the Call Use Station Camp-on Automatic Callback ACB Class features on IVD setsAnonymous Caller Rejection Acrj 2698Automatic Recall AR Customer Originated Trace COT Calling Name/Number Delivery Blocking Cnnb 2698 CustOrigTrSelective Call Forward SCF Directory display and navigation Dir/LogDirectory password protection Callers RedialEnter DonePassword enabled on Select New Old Access and use the Callers ListCall Log CallersAccess and use the Redial List DialRedial Add a Personal Directory entry Access the Personal DirectoryUse the Personal Directory AddNewÀàà Àààà Next DoneAdd an incoming call Dir/Log Next Clear DoneNext Done Add an outgoing callDelete or edit a Personal Directory entry DeleteEdit Next Done Delete your Personal DirectoryYes DelList Yes NoUse the Personal Directory to make a call Use Card ViewSearch for an entry Copy a number from the Redial List Dir/Log NextSelect Done Corporate DirectoryApps NewFind Resume Dirctry Accessories for the M3905 Analog Terminal Adapter ATA Key-based Access Expansion Module KBADisplay-based Access Expansion Module DBA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Meridian SL-100 Feature Access Codes FAC Acrj104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue