Agent features

Note: The non-immediate cutoff option must be enabled in the Meridian SL-100 system, so that an active call is not terminated when the Not Ready Key is pressed.

To return from Walkaway:

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Transfer to InCalls Key

1.Connect the headset.

2.Press the Not Ready Key next to the flashing indicator.

Note 1: If a caller disconnects before you return from Walkaway, the Not Ready indicator flashes. When you return from Walkaway, you are in Not Ready mode.

Note 2: On the Meridian SL-100 system, a call on hold prevents you from activating the Not Ready Key.

This feature enables the Call Center agent to transfer an incoming Call Center or ACD call directly to another agent’s InCalls Key in the same customer group. When the second agent is idle at the time the call is transferred, the call is presented to that agent’s InCalls Key; otherwise, the call is queued in a Call Transfer Queue (CTQ).

To transfer an incoming Call Center or ACD call to another agent’s InCalls Key:

1.

Press the Transfer Key. The other party

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is on hold, and you receive dial tone.

 

 

 

 

 

 

 

 

 

 

The LCD indicator light flashes continu-

 

 

 

 

 

 

 

 

 

 

 

 

 

ously.

 

 

 

 

 

 

2.

Dial the second agent’s InCalls Key

 

 

 

 

 

 

 

 

 

 

 

 

 

directory number.

 

 

 

 

 

 

3.

Press the Goodbye Key.

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Nortel Networks SL-100 manual Transfer to InCalls Key
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SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.
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