Nortel Networks SL-100 manual Emergency Key Not Ready Key

Models: SL-100

1 110
Download 110 pages 38.93 Kb
Page 19
Image 19

Your telephone’s controls

Emergency Key

/

Not Ready Key

Press the Emergency Key to join the supervisor into a call when judged to be an emergency situation. It can also be used to add a recording device automatically.

The Emergency key is on the agent set.

/

Make Busy Key

/

Activity Code Key

Press the Not Ready Key to put the agent position in a Not Ready state. The Not Ready state takes the agent out of the ACD queue without logging the agent out. The Not Ready state allows the agent to perform and record post call processing duties connected to ACD calls. This key is common to both agent and supervisor sets.

Press the Make Busy Key to log out of the ACD queue and agent position. This key is common to both agent and supervisor sets.

Press the Activity Code Key and enter the

/ appropriate line of business (LOB) code to record the activity the agent is performing.

Answer Emergency Key

/

Answer Agent Key

/

Press the Answer Emergency Key on the Supervisor ACD telephone to answer agent emergency calls.

Press the Answer Agent Key on the Supervisor ACD telephone to establish a direct connection to the supervisor from an agent position.

19

Page 19
Image 19
Nortel Networks SL-100 manual Emergency Key Not Ready Key

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.