Your telephone’s controls

Your telephone’s controls

This section describes the features on the M3905 ACD Meridian Digital telephone.

Programmable Line/Feature Keys (self-labeled)

In addition to secondary extension number(s), you can have features assigned to the Feature Keys on your telephone. An LCD indicator shows the status of the feature assigned to each key. See “Agent features” on page 35. Also see “Call Center supervisor features” on page 44.

Line Key

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Auto Dial Key

A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active. A flashing LCD indicator means the line is on hold or the feature is being programmed.

Sales

An Auto Dial Key lets you dedicate a

 

Line/Feature Key to a specific number.

Inspect Key

Display

Options Key

Options

Options

The Inspect Key allows you to display information associated with the Line/Feature Keys. The display information on a second caller does not interfere with the current call in progress.

Note: If the Auto Display feature is enabled, Calling Line Identification is displayed for a second incoming call.

The Options Key is a dedicated Programmable Line/Feature Key. The Options Key is located at the top-left side of the upper display area. Press the Options Key to access the Options Menu.

Press the Options Key to make adjustments to your telephone’s volume and display contrast, as well as other feature settings.

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Nortel Networks SL-100 manual Your telephone’s controls, Programmable Line/Feature Keys self-labeled

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.