Agent features

• you activate the Not Ready feature

Once activated, the lamp status reflects the queue status as shown in Table 2.

Note: The MSQS feature can be assigned to a fixed key with the optional cap Dsplay Queue, or it can be assigned to a programmable line/feature key with the label DisplayQue.

Table 2: MSQS lamp and queue status

Indicator

Queue Status

 

 

Off

Less than or equal to T1

On

Greater than T1 and less than T2

Flash

Greater than T2 and less than T3

Wink

Greater than T3

 

 

Display Queue Threshold (MSQS enhancement for agents)

The Display Queue Threshold feature allows an agent or supervisor to view the number of calls waiting in the queue, or how long the first call in the queue has been waiting. The Display Queue Threshold feature can be assigned to a fixed key with the optional key cap Dsply Queue, or it can be assigned to a programmable line/feature key with the label DispQTh.

To display the queue threshold for your Meridian SL-100 ACD group:

Dsply Queue /

 

1. Press the Dsply Queue Key, or the

 

DispQTh programmable line/feature

or

 

key.

 

 

Display Que

 

 

 

 

 

 

 

 

 

 

37

Page 37
Image 37
Nortel Networks SL-100 manual Display Queue Threshold Msqs enhancement for agents

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.