Manuals / Nortel Networks / Communications / Telephone

Nortel Networks SL-100 manual Call Forward Remote Activation

Models: SL-100

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While you are away from your desk

To cancel Call Forward

Busy/Don’t Answer Split:

Dial the appropriate FAC again. You receive a confirmation tone.

Call Forward – Remote Activation

On an ACD set, the Remote Call Forward feature works only with your Individual DN. Remote Call Forward allows you (from any telephone other than your own) to activate, deactivate, or change call forwarding to a new destination.

To activate Remote Call

Forward:

1. From a telephone outside the sys- tem, dial your remote access directory number and wait for the prompt.

2. Enter your individual system DN plus PIN number followed by the number sign.

3. Enter the Call Forwarding authorization code followed by the number sign.

4. Follow the prompts to activate, deactivate, or change Call Forwarding to a new destination.

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Nortel Networks SL-100 manual Call Forward Remote Activation

Contents

Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents Introduction to your M3905 Call Center Telephone M3905 Call Center TelephoneM3905 Call Center Features Optional accessoriesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Programmable Line/Feature Keys self-labeled Your telephone’s controlsContext Sensitive Soft Keys self-labeled Call Processing KeysApps X2498Mute Key Volume Control Bar Fixed KeysHeadset Key Emergency Key Not Ready Key Application Keys DsplyQueuePrimary Directory Number Individual Directory NumberMessage Key M3905 Call Center Meridian Digital Telephone Your telephone display informationM3905 Display Aug 20 548 POptions List OptionsSelect Change a Feature Key label Select a languageSelect AutoDial Select Purchasing Adjust Screen contrast Adjust volumeLower Higher Choose Ring type Select Call Log optionsPlay Select Area code set up Live dial padPreferred name match OffCall timer Date/time formatKey click Key to turn on Key click, or pressHeadset type Headset port on callDisplay diagnostics Headset port external alerterSwitching between the handset and the headset Call Center headset interfaceFreeing your hands while on the job Call Center agent/supervisor features Agent LoginAgent Login Enhancement Agent Logout Agent features Activity Code Fixed Key to activate Line-of-Business codeAnswer Call Center Calls LOBCodeCall Forcing Multistage Queue Status Key/LampDisplay Queue Threshold Msqs enhancement for agents Display QueCallq 5551234 T2 Callq Forward Callers RedialEmergency Key Make BusyNot Ready Key Answer or Make Non-ACD Calls Contact your supervisor2498 Walkaway and Return from Walkaway Transfer to InCalls Key Call Center supervisor features Agent KeysAnswer Agent Answer Emergency Call AgentUse Supervisor Observe and the Supervisor Headset Jack Agent1Night Service Controlled InterflowConIntrFlw NightSvcObserve Agent Agent1 orDisplay Agent Status DisplayAgtDisplay Queue Status Dsply QueueYour telephone non-ACD call features Make a CallPredial feature Auto Dial2637 2498 PurchasingRedial Last Number Called Activate Ring AgainRingAgn Speed Call RngCallCanclRA SpcCtrlSystem Speed Call Network Speed Call DoneSpcCtrl SpcUsr 2498 SSCuser SScCtlrIntercom Call Group Intercom All CallGpintercom Intercom Call on a Predesignated Set IntercomAnswer a Call Individual Page from Group IntercomWhile you are away from your desk Call ForwardForward Done CheckFw DoneCheckFw CanclFwCall Forward Remote Activation While on an active call Place a call on HoldTransfer a Call TransBlind Transfer Recall Swap ConnectCall Park 2498 TransPark DirectPark2498 DirectPark Charge a Call or Charge a Forced Call Inspect KeyTrace a Malicious Call InspectMALCSHold 2498 MALCSHold key TransIncoming calls Answer Call PickupPickup DNPickupCall Waiting Call WaitSet up a conference call Talk with more than one personConf Swap Connect Preset Conference Call Join2270 Call features Use Privacy ReleasePaging PrivRlsBusy Override Make an Announcement over the CallExeBusyOvd Use Station Camp-on Class features on IVD sets Anonymous Caller Rejection AcrjAutomatic Callback ACB 2698Automatic Recall AR Customer Originated Trace COT Calling Name/Number Delivery Blocking Cnnb 2698 CustOrigTrSelective Call Forward SCF Directory display and navigation Dir/LogDirectory password protection Callers RedialEnter DonePassword enabled on Access and use the Callers List Call LogSelect New Old CallersAccess and use the Redial List DialRedial Access the Personal Directory Use the Personal DirectoryAdd a Personal Directory entry AddNewÀàà Àààà Next DoneAdd an incoming call Dir/Log Next Clear DoneAdd an outgoing call Delete or edit a Personal Directory entryNext Done DeleteDelete your Personal Directory YesEdit Next Done DelList Yes NoUse the Personal Directory to make a call Use Card ViewSearch for an entry Copy a number from the Redial List Dir/Log NextCorporate Directory AppsSelect Done NewFind Resume Dirctry Accessories for the M3905 Key-based Access Expansion Module KBA Display-based Access Expansion Module DBAAnalog Terminal Adapter ATA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Meridian SL-100 Feature Access Codes FAC Acrj104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue