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Nortel Networks SL-100 manual Terms you should know

Models: SL-100

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Terms you should know

Paging tone – A Paging tone is two beeps followed by a dial tone. You hear the special Paging tone when you are using the Radio Paging feature.

Primary Directory Number (PDN) – The Primary Directory Number is the main extension number on your telephone. It is referred to by the Primary Directory Number Key. On the M3905, the Primary Directory Number and your ACD Directory Number are the same. The In-Calls Key connects directly to the Primary DN Key. The Primary DN Key is the key located at the lower right-hand side of the upper portion of the display area.

Ringback/ring tone – The Ringback/ring tone is the sound you hear when a call you have made is ringing at its destination.

Shared Directory Numbers – A shared directory number is a DN (extension) that is shared by two or more persons.

Special dial tone – The special dial tone refers to three consecutive tones followed by dial tone that you hear when accessing some of your telephone features.

Supervisor Set – A telephone set configured to manage a group of ACD agents, and it can also be configured to answer incoming calls that are directed to a group of ACD telephones vs. a single person or line. You normally configure a Supervisor’s set with features that display agent and group performance.

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Nortel Networks SL-100 manual Terms you should know
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SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.