Call Center supervisor features

Display Queue Status

The Display Queue Status feature allows you to access the status of calls in an ACD Queue. Information displayed includes: number of calls waiting in the queue, number of agents’ positions occupied for that queue, and the call waiting time (seconds) for the oldest call in the queue. To display information on your ACD queues:

 

 

 

DispQue or

1. Press the Dsply Queue Key or Waiting

 

 

 

Dsply Queue /

Calls Key for the ACD group you wish

to display.

 

Number of calls waiting in the ACD call queue

Number of calls logically queued for this group

INC

LOG

AGT WAIT

 

 

1

0

6

14

 

 

 

 

 

 

 

How long (in seconds)

Forward Callers Redial

 

the first call in the highest

 

 

 

 

 

priority queue has been

 

 

 

 

 

waiting for an agent

 

 

 

 

 

The number of agent

 

 

 

 

 

positions available to

Quit

 

 

 

Copy

answer calls

 

 

 

 

553-9096C

2.Your display shows information similar to the example above.

Note 1: The Dsply Queue Key can be configured on your M3905 ACD telephone as a fixed key (using the Display Que key cap) or as a Programmable Line/Feature Key (self-labeled) that displays DisplayQue.

Note 2: The information is displayed for 12 seconds, until you press another feature key, or until a call is presented on your In-CallsKey.

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Nortel Networks SL-100 manual Display Queue Status, Dsply Queue

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.