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Nortel Networks SL-100 manual System Speed Call Network Speed Call, Done, SpcCtrl SpcUsr

Models: SL-100

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Make a Call

Done

To make a Speed Call:

Note 1: Dial the access code (if required) followed by the internal, external, or long-distance telephone number.

Note 2: Press the Pause key to insert a 1.5-second pause in the dialing string.

4.Press the Done Key to save the code and number.

SpcCtrl SpcUsr

or

1.Lift the handset.

2.Press the Speed Call Controller Key or the Speed Call User Key. The screen displays ENTER CODE.

3.Dial the Speed Call code assigned to the telephone number. The number is automatically dialed.

System Speed Call (Network Speed Call)

System Speed Call (Network Speed Call) allows you to dial Speed Call codes and override all restrictions while on the call. The System Speed Call feature is set up by your system administrator on the system. It is a speed dial number that is common to many users, therefore it is set up on the system, not your desktop telephone.

To make a System Speed Call:

2498

SSCuser SScCtlr

or

1.Press the Individual DN Key.

2.Press the System Speed Call User Key or System Speed Controller Key.

3.Dial the Speed Call code assigned to the number you want to dial.

The number is automatically dialed.

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Nortel Networks SL-100 manual System Speed Call Network Speed Call, Done, SpcCtrl SpcUsr, SSCuser SScCtlr

Contents

Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents Introduction to your M3905 Call Center Telephone M3905 Call Center TelephoneM3905 Call Center Features Optional accessoriesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Programmable Line/Feature Keys self-labeled Your telephone’s controlsApps Context Sensitive Soft Keys self-labeledCall Processing Keys X2498Mute Key Volume Control Bar Fixed KeysHeadset Key Emergency Key Not Ready Key Application Keys DsplyQueuePrimary Directory Number Individual Directory NumberMessage Key M3905 Display M3905 Call Center Meridian Digital TelephoneYour telephone display information Aug 20 548 POptions List OptionsSelect Change a Feature Key label Select a languageSelect AutoDial Select Purchasing Adjust Screen contrast Adjust volumeLower Higher Choose Ring type Select Call Log optionsPlay Select Preferred name match Area code set upLive dial pad OffKey click Call timerDate/time format Key to turn on Key click, or pressHeadset type Headset port on callDisplay diagnostics Headset port external alerterSwitching between the handset and the headset Call Center headset interfaceFreeing your hands while on the job Call Center agent/supervisor features Agent LoginAgent Login Enhancement Agent Logout Answer Call Center Calls Agent featuresActivity Code Fixed Key to activate Line-of-Business code LOBCodeCall Forcing Multistage Queue Status Key/LampDisplay Queue Threshold Msqs enhancement for agents Display QueCallq 5551234 T2 Callq Forward Callers RedialEmergency Key Make BusyNot Ready Key Answer or Make Non-ACD Calls Contact your supervisor2498 Walkaway and Return from Walkaway Transfer to InCalls Key Call Center supervisor features Agent KeysAnswer Agent Use Supervisor Observe and the Supervisor Headset Jack Answer EmergencyCall Agent Agent1ConIntrFlw Night ServiceControlled Interflow NightSvcObserve Agent Agent1 orDisplay Agent Status DisplayAgtDisplay Queue Status Dsply QueueYour telephone non-ACD call features Make a Call2637 Predial featureAuto Dial 2498 PurchasingRedial Last Number Called Activate Ring AgainRingAgn CanclRA Speed CallRngCall SpcCtrlSpcCtrl SpcUsr System Speed Call Network Speed CallDone 2498 SSCuser SScCtlrIntercom Call Group Intercom All CallGpintercom Intercom Call on a Predesignated Set IntercomAnswer a Call Individual Page from Group IntercomForward Done While you are away from your deskCall Forward CheckFw DoneCheckFw CanclFwCall Forward Remote Activation Transfer a Call While on an active callPlace a call on Hold TransBlind Transfer Recall Swap ConnectPark Call Park2498 Trans DirectPark2498 DirectPark Charge a Call or Charge a Forced Call Inspect KeyMALCSHold 2498 Trace a Malicious CallInspect MALCSHold key TransPickup Incoming callsAnswer Call Pickup DNPickupCall Waiting Call WaitSet up a conference call Talk with more than one personConf Swap Connect Preset Conference Call Join2270 Paging Call featuresUse Privacy Release PrivRlsBusy Override Make an Announcement over the CallExeBusyOvd Use Station Camp-on Automatic Callback ACB Class features on IVD setsAnonymous Caller Rejection Acrj 2698Automatic Recall AR Customer Originated Trace COT Calling Name/Number Delivery Blocking Cnnb 2698 CustOrigTrSelective Call Forward SCF Directory display and navigation Dir/LogDirectory password protection Callers RedialEnter DonePassword enabled on Select New Old Access and use the Callers ListCall Log CallersAccess and use the Redial List DialRedial Add a Personal Directory entry Access the Personal DirectoryUse the Personal Directory AddNewÀàà Àààà Next DoneAdd an incoming call Dir/Log Next Clear DoneNext Done Add an outgoing callDelete or edit a Personal Directory entry DeleteEdit Next Done Delete your Personal DirectoryYes DelList Yes NoUse the Personal Directory to make a call Use Card ViewSearch for an entry Copy a number from the Redial List Dir/Log NextCorporate Directory AppsSelect Done NewFind Resume Dirctry Accessories for the M3905 Analog Terminal Adapter ATA Key-based Access Expansion Module KBADisplay-based Access Expansion Module DBA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Meridian SL-100 Feature Access Codes FAC Acrj104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue