Index

Directory

Group Intercom Call 55

Password protection 80

H

Directory Number 13

Directory/Log Key 80, 86

Handset 97

Display Agent Status 48

Headset 32, 97

display diagnostics 31

Headset Key 18, 32

Display Feature 13

Headset port external alerter 31

Display Queue 37, 44

Headset port on call 30

Display Queue Status 49

Headset type, setting 30

Display Queue Threshold 37

Hold Call 61

Display Queue Threshold feature 37

Hold Key 16, 68

Display-Telephone 22

I

DN 13

Don’t Answer Split 59

In-Calls Key 17, 35

Done Key 23

Indicator Status 13

E

Individual Directory Number 21

Individual Page from Group Intercom 57

Emergency

Information Display 13

Supervisor 45

Information Line 13

Emergency Key - Agent 19, 39

Inspect Key 15, 65

Enable Live Dial Pad 28

Intercom Call 55, 56

End ACD Call 36

Interflow 46

External Alerter and Recorder Interface

Internal Call Forward 59

98

K

F

KBA Expansion Module 98

Feature Access Codes (FAC) 13, 103

Key Caps 10, 97

Feature Display 13

Key click 29

Feature Key

Key-based Expansion Module 98

Change label 24

Keys

Feature Key Chart 99

Directory/Log Key 80, 86

Fixed Key Caps 10

Done Key 23

Fixed Keys 13, 17

Feature Key 24

G

Navigation Keys 23

Options Key 23

Goodbye Key 16, 36

 

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Nortel Networks SL-100 manual 105

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.