Introduction to your M3905 Call Center Telephone

Available ACD Features on the M3905 Telephone

Common Agent/Supervisor Features

Headset

Non-ACD Call Keys

Hold

Personal Directory

Call Log

Redial List

Options

Call Park by ACD Agent

ACD Call Transfer with Time

Transfer to Incalls Key

Agent Login Enhancement

Table 1 contains more Agent and Supervisor features for the M3905 ACD set.

Table 1 Agent and Supervisor features

Agent features

Supervisor features

 

 

Call Source Identification.

Agent-Status Lamp.

 

 

Called Name/Number Display.

Display Agents Summary Key.

 

 

Emergency Keys.

Forced Agent Availability.

 

 

Emergency Keys Enhanced.

Controlled Interflow.

 

 

Incalls Key.

Agent Key.

 

 

Call-Supervisor Keys.

Call-Agent Key.

 

 

Not-Ready Key.

Night Treatment.

 

 

ACD Station Maintenance and

Supervisor Control of Night Service.

Configuration Enhancements.

 

 

 

ACD Multistage Queue Status

ACD Observe-Agent Enhanced.

Refresh.

 

 

 

Multistage Queue Status Key/Lamp.

ACD Status-Lamp Enhancement.

 

 

ACD Walkaway/Closed Key

ACD-Limited Enhanced Agent Features.

Operation.

 

 

 

Line of Business Codes.

ACD Observe-Agent/Three-Way Calling.

 

 

Make Set Busy.

Extended Agent Observe.

 

 

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Nortel Networks SL-100 manual Available ACD Features on the M3905 Telephone

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.