Feature Key chart

Feature Key chart

The following chart indicates which type of feature key can be used for features, or whether features can be accessed with a Feature Access Code (FAC).

Feature Name

Context

Programmable

Feature

Fixed

 

Sensitive

Key

Access

Key

 

Soft Key

 

Code

 

 

 

 

 

 

Activity Code (LOB)

NO

YES

NO

YES

 

 

 

 

 

Agent (Assigned to

NO

YES

YES

NO

Agent)

 

 

 

 

 

 

 

 

 

Agent (Call)

NO

YES

NO

YES

 

 

 

 

 

Anonymous Caller

NO

NO

YES

NO

Rejection (ACRJ)

 

 

 

 

 

 

 

 

 

Answer Agent

NO

YES

NO

YES

 

 

 

 

 

Answer Emergency

NO

YES

NO

YES

 

 

 

 

 

Applications

NO

YES

NO

NO

 

 

 

 

 

Auto Dial

NO

YES

NO

NO

 

 

 

 

 

Automatic Callback

NO

NO

YES

NO

(ACB)

 

 

 

 

 

 

 

 

 

Automatic Recall (AR)

NO

NO

YES

NO

 

 

 

 

 

Blind Transfer Recall

YES

NO

NO

NO

 

 

 

 

 

Busy Override

NO

YES

YES

NO

 

 

 

 

 

Call Forcing

NO

NO

NO

NO

 

 

 

 

 

Call Forward

YES

NO

NO

NO

 

 

 

 

 

Call Forward – Remote

NO

NO

NO

NO

Activated

 

 

 

 

 

 

 

 

 

Call Join

YES

NO

NO

NO

 

 

 

 

 

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Nortel Networks SL-100 manual Feature Key chart

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.