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Feature Key chart
Feature Key chart
The following chart indicates which type of feature key can be used for features, or whether features can be accessed with a Feature Access Code (FAC).
Feature Name | Context | Programmable | Feature | Fixed |
| Sensitive | Key | Access | Key |
| Soft Key |
| Code |
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Activity Code (LOB) | NO | YES | NO | YES |
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Agent (Assigned to | NO | YES | YES | NO |
Agent) |
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Agent (Call) | NO | YES | NO | YES |
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Anonymous Caller | NO | NO | YES | NO |
Rejection (ACRJ) |
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Answer Agent | NO | YES | NO | YES |
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Answer Emergency | NO | YES | NO | YES |
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Applications | NO | YES | NO | NO |
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Auto Dial | NO | YES | NO | NO |
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Automatic Callback | NO | NO | YES | NO |
(ACB) |
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Automatic Recall (AR) | NO | NO | YES | NO |
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Blind Transfer Recall | YES | NO | NO | NO |
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Busy Override | NO | YES | YES | NO |
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Call Forcing | NO | NO | NO | NO |
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Call Forward | YES | NO | NO | NO |
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Call Forward – Remote | NO | NO | NO | NO |
Activated |
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Call Join | YES | NO | NO | NO |
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