Manuals / Nortel Networks / Communications / Telephone

Nortel Networks SL-100 manual Call Waiting

Models: SL-100

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Incoming calls

Call Waiting

Call Waiting lets you put your current call on Hold, while you answer the next call. For example: The attendant routes an outside call to you when you are already on a call. Call Waiting allows you to recognize an incoming call and respond to it.

To answer an incoming call while on another call:

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Call Wait

To return to your first telephone call:

1.Press the Hold Key when you hear a tone and the call waiting status icon appears.

Note: The Hold Key is optional. You can just press the Call Wait Key as in Step 2.

2.Press the Call Wait Key to answer the call.

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or

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1.Press the Hold Key if you want to put the second call on hold.

or

Press the Goodbye Key to end the second call.

2.Press the DN key associated with the first call to continue that conversation.

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Nortel Networks SL-100 manual Call Waiting

Contents

Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents Introduction to your M3905 Call Center Telephone M3905 Call Center TelephoneM3905 Call Center Features Optional accessoriesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Programmable Line/Feature Keys self-labeled Your telephone’s controlsContext Sensitive Soft Keys self-labeled Call Processing KeysApps X2498Mute Key Volume Control Bar Fixed KeysHeadset Key Emergency Key Not Ready Key Application Keys DsplyQueueMessage Key Primary Directory NumberIndividual Directory Number M3905 Call Center Meridian Digital Telephone Your telephone display informationM3905 Display Aug 20 548 PSelect Options ListOptions Select AutoDial Change a Feature Key labelSelect a language Select Purchasing Lower Higher Adjust Screen contrastAdjust volume Play Select Choose Ring typeSelect Call Log options Area code set up Live dial padPreferred name match OffCall timer Date/time formatKey click Key to turn on Key click, or pressHeadset type Headset port on callDisplay diagnostics Headset port external alerterFreeing your hands while on the job Switching between the handset and the headsetCall Center headset interface Agent Login Enhancement Call Center agent/supervisor featuresAgent Login Agent Logout Agent features Activity Code Fixed Key to activate Line-of-Business codeAnswer Call Center Calls LOBCodeCall Forcing Multistage Queue Status Key/LampDisplay Queue Threshold Msqs enhancement for agents Display QueCallq 5551234 T2 Callq Forward Callers RedialEmergency Key Make BusyNot Ready Key 2498 Answer or Make Non-ACD CallsContact your supervisor Walkaway and Return from Walkaway Transfer to InCalls Key Answer Agent Call Center supervisor featuresAgent Keys Answer Emergency Call AgentUse Supervisor Observe and the Supervisor Headset Jack Agent1Night Service Controlled InterflowConIntrFlw NightSvcObserve Agent Agent1 orDisplay Agent Status DisplayAgtDisplay Queue Status Dsply QueueYour telephone non-ACD call features Make a CallPredial feature Auto Dial2637 2498 PurchasingRingAgn Redial Last Number CalledActivate Ring Again Speed Call RngCallCanclRA SpcCtrlSystem Speed Call Network Speed Call DoneSpcCtrl SpcUsr 2498 SSCuser SScCtlrGpintercom Intercom CallGroup Intercom All Call Intercom Call on a Predesignated Set IntercomAnswer a Call Individual Page from Group IntercomWhile you are away from your desk Call ForwardForward Done CheckFw DoneCheckFw CanclFwCall Forward Remote Activation While on an active call Place a call on HoldTransfer a Call TransBlind Transfer Recall Swap ConnectCall Park 2498 TransPark DirectPark2498 DirectPark Charge a Call or Charge a Forced Call Inspect KeyTrace a Malicious Call InspectMALCSHold 2498 MALCSHold key TransIncoming calls Answer Call PickupPickup DNPickupCall Waiting Call WaitConf Swap Connect Set up a conference callTalk with more than one person 2270 Preset ConferenceCall Join Call features Use Privacy ReleasePaging PrivRlsExeBusyOvd Busy OverrideMake an Announcement over the Call Use Station Camp-on Class features on IVD sets Anonymous Caller Rejection AcrjAutomatic Callback ACB 2698Automatic Recall AR Customer Originated Trace COT Calling Name/Number Delivery Blocking Cnnb 2698 CustOrigTrSelective Call Forward SCF Directory display and navigation Dir/LogDirectory password protection Callers RedialEnter DonePassword enabled on Access and use the Callers List Call LogSelect New Old CallersAccess and use the Redial List DialRedial Access the Personal Directory Use the Personal DirectoryAdd a Personal Directory entry AddNewÀàà Àààà Next DoneAdd an incoming call Dir/Log Next Clear DoneAdd an outgoing call Delete or edit a Personal Directory entryNext Done DeleteDelete your Personal Directory YesEdit Next Done DelList Yes NoUse the Personal Directory to make a call Use Card ViewSearch for an entry Copy a number from the Redial List Dir/Log NextSelect Done Corporate DirectoryApps NewFind Resume Dirctry Accessories for the M3905 Key-based Access Expansion Module KBA Display-based Access Expansion Module DBAAnalog Terminal Adapter ATA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Meridian SL-100 Feature Access Codes FAC Acrj104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue