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Nortel Networks SL-100 M3905 Call Center Meridian Digital Telephone, M3905 Display, Aug 20 548 P

Models: SL-100

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M3905 Call Center Meridian Digital Telephone

M3905 Call Center Meridian Digital Telephone

Your Call Center Meridian Digital Telephone provides easy access to a wide range of business features.

Your telephone system administrator assigns features to your feature keys and provides you with passwords and other codes as required.

Note: In this document Call Center telephone and the Automatic Call Distribution (ACD) telephone are interchangeable terms for the M3905 Call Center Telephone.

Your telephone display information

M3905 Display

The upper portion of the display on the M3905 gives call status information; the lower display area is a two-line feature information display (see figure below).

Note: Refer to “Your Telephone’s Controls” on page 15 for more information on the display and specialized key information.

Line/Feature

Key Status

Date/time display

Call party info

Feature Status info

Options info

Options	ConIntrFlw
	ConIntrFlw
Dir/Log	NightSvc
Apps	2639
AutoDial	2637

Aug 20 5:48 P

NORTEL NETWORKS

5 New callers

Forward Callers Redial

Quit

Copy

553-9076C

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Nortel Networks SL-100 M3905 Call Center Meridian Digital Telephone, Your telephone display information, M3905 Display

Contents

Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents Introduction to your M3905 Call Center Telephone M3905 Call Center TelephoneM3905 Call Center Features Optional accessoriesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Programmable Line/Feature Keys self-labeled Your telephone’s controlsApps Context Sensitive Soft Keys self-labeledCall Processing Keys X2498Mute Key Volume Control Bar Fixed KeysHeadset Key Emergency Key Not Ready Key Application Keys DsplyQueueIndividual Directory Number Primary Directory NumberMessage Key M3905 Display M3905 Call Center Meridian Digital TelephoneYour telephone display information Aug 20 548 POptions Options ListSelect Select a language Change a Feature Key labelSelect AutoDial Select Purchasing Adjust volume Adjust Screen contrastLower Higher Select Call Log options Choose Ring typePlay Select Preferred name match Area code set upLive dial pad OffKey click Call timerDate/time format Key to turn on Key click, or pressHeadset type Headset port on callDisplay diagnostics Headset port external alerterCall Center headset interface Switching between the handset and the headsetFreeing your hands while on the job Agent Login Call Center agent/supervisor featuresAgent Login Enhancement Agent Logout Answer Call Center Calls Agent featuresActivity Code Fixed Key to activate Line-of-Business code LOBCodeCall Forcing Multistage Queue Status Key/LampDisplay Queue Threshold Msqs enhancement for agents Display QueCallq 5551234 T2 Callq Forward Callers RedialEmergency Key Make BusyNot Ready Key Contact your supervisor Answer or Make Non-ACD Calls2498 Walkaway and Return from Walkaway Transfer to InCalls Key Agent Keys Call Center supervisor featuresAnswer Agent Use Supervisor Observe and the Supervisor Headset Jack Answer EmergencyCall Agent Agent1ConIntrFlw Night ServiceControlled Interflow NightSvcObserve Agent Agent1 orDisplay Agent Status DisplayAgtDisplay Queue Status Dsply QueueYour telephone non-ACD call features Make a Call2637 Predial featureAuto Dial 2498 PurchasingActivate Ring Again Redial Last Number CalledRingAgn CanclRA Speed CallRngCall SpcCtrlSpcCtrl SpcUsr System Speed Call Network Speed CallDone 2498 SSCuser SScCtlrGroup Intercom All Call Intercom CallGpintercom Intercom Call on a Predesignated Set IntercomAnswer a Call Individual Page from Group IntercomForward Done While you are away from your deskCall Forward CheckFw DoneCheckFw CanclFwCall Forward Remote Activation Transfer a Call While on an active callPlace a call on Hold TransBlind Transfer Recall Swap ConnectPark Call Park2498 Trans DirectPark2498 DirectPark Charge a Call or Charge a Forced Call Inspect KeyMALCSHold 2498 Trace a Malicious CallInspect MALCSHold key TransPickup Incoming callsAnswer Call Pickup DNPickupCall Waiting Call WaitTalk with more than one person Set up a conference callConf Swap Connect Call Join Preset Conference2270 Paging Call featuresUse Privacy Release PrivRlsMake an Announcement over the Call Busy OverrideExeBusyOvd Use Station Camp-on Automatic Callback ACB Class features on IVD setsAnonymous Caller Rejection Acrj 2698Automatic Recall AR Customer Originated Trace COT Calling Name/Number Delivery Blocking Cnnb 2698 CustOrigTrSelective Call Forward SCF Directory display and navigation Dir/LogDirectory password protection Callers RedialEnter DonePassword enabled on Select New Old Access and use the Callers ListCall Log CallersAccess and use the Redial List DialRedial Add a Personal Directory entry Access the Personal DirectoryUse the Personal Directory AddNewÀàà Àààà Next DoneAdd an incoming call Dir/Log Next Clear DoneNext Done Add an outgoing callDelete or edit a Personal Directory entry DeleteEdit Next Done Delete your Personal DirectoryYes DelList Yes NoUse the Personal Directory to make a call Use Card ViewSearch for an entry Copy a number from the Redial List Dir/Log NextApps Corporate DirectorySelect Done NewFind Resume Dirctry Accessories for the M3905 Analog Terminal Adapter ATA Key-based Access Expansion Module KBADisplay-based Access Expansion Module DBA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Meridian SL-100 Feature Access Codes FAC Acrj104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue