Manuals / Nortel Networks / Communications / Telephone

Nortel Networks SL-100 manual Customer Originated Trace COT

Models: SL-100

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Class features on IVD sets

To activate or turn ON Automatic

Recall:

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1. Press your Individual DN Key.

 

 

 

 

 

 

To deactivate or cancel Automatic Recall:

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2.Dial the FAC digits for feature activation.

3.An announcement may provide additional instructions or announce the number of the last incoming call, and provide you with a choice of whether to continue the recall or abort it.

4.If you continue the recall, the Automatic Recall feature calls the last number that called you; or, if the number is busy, it continues trying until the line is idle.

5.When both lines are idle, Automatic Recall rings your telephone. Answer the telephone, and you hear normal ringing.

1.Press your Individual DN Key.

2.Dial the FAC digits for feature deactivation.

Customer Originated Trace (COT)

This feature allows you to activate an immediate trace of the last incoming call, without requiring prior approval and manual intervention by your system administrator. Customer Originated Trace can be activated on a per-call basis. This feature can be activated using a feature key or by entering a FAC. This feature can be used to initiate a trace of an ACD call terminating on your InCalls Key.

Note: Availability of this feature depends upon your Meridian SL-100 system soft-

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Nortel Networks SL-100 manual Customer Originated Trace COT
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SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.