Olicom 8605, 8600 manual Procedure D

198

Procedure D

Use this procedure if one device connected to the switch is having a communication problem. The ERR LED and the DIAG LEDs are off, and other attached devices can communicate through the switch:

1.Check the port LEDs.

—If the port INSRT LED is on, the problem is probably external to the switch. Go to Step 2.

—If the port INSRT LED is off, the port is probably disabled. Check that the port configuration matches the attached device, and then go to Step 3.

2.If the INSRT LED on the failing port is on, and the attached device still cannot communicate:

—If the attached device is directly connected, it might be set up incorrectly. Go to step 4.

—In a shared environment, check the segment cabling and the media access unit.

—If problem persists, try another identically configured port on the switch. If the new port works there is a problem with the failed port. Obtain service. Contact your place of purchase.

3.Do the following:

—Using the console of the SNMP manager, check to see whether the failing port is disabled. If it is, enable it. A port will disable itself when the Cfg Loss Threshold parameter is exceeded (see “Cfg Loss Threshold” on page 108). This can be caused by poor cables, a faulty station connected to the switch, or a bad port on the switch.

—If the port is not disabled, disconnect the port cable. Try moving the cable to another port until service can be arranged. If the switch can be temporarily removed from service, connect a console and reset the switch with diagnostics to see whether the port passes diagnostics and initializes. If it does not, the problem is in the switch. In this case, contact technical support as described in Chapter 11, “Getting in Touch with Technical Support”.

4.Restart communications program on the failed connected device.

—If the communication program appears to start without errors, observe the INSRT LED on the switch port. If it is on, the problem may have gone away. Check the Cfg Loss Threshold parameter in the Port Configuration screen (page 105) for possible causes of the failure.

CrossFire 8600/8605 Token-Ring Switches v. 1.2, P/N: 710001641 Troubleshooting