Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

 

 

 

 

 

 

 

The operation panel

Is the machine plugged in?

Plug the power cord into an AC

—

does not respond

 

outlet.

 

when the main power

 

 

 

switch is turned on.

 

 

 

 

 

 

 

Pressing the Start key

Is there a message on the

Determine appropriate response to

6-4

does not produce

touch panel?

the message and respond

 

copies.

 

accordingly.

 

 

 

 

 

Blank sheets are

Are the originals loaded

When placing originals on the

2-25

ejected.

correctly?

platen, place them face-down and

 

 

 

align them with the original size

 

 

 

indicator plates.

 

 

 

 

 

 

 

When placing originals in the

2-27

 

 

optional document processor,

 

 

 

place them face-up.

 

 

 

 

 

Printouts are too light.

Is the machine in Auto

Set the correct density level for

—

 

Density mode?

auto density.

 

 

 

 

 

 

Is the machine in Manual

Use [Image Quality] to set the

3-9

 

Density mode?

correct density level.

 

 

 

 

 

 

 

When changing the default density

—

 

 

level, adjust the density manually

 

 

 

and choose the desired level.

 

 

 

 

 

 

Is the toner distributed evenly

Shake the toner container from

5-7

 

within the toner container?

side to side about 10 times.

 

 

 

 

 

 

Is there a message indicating

Replace the toner container.

5-7

 

the addition of toner?

 

 

 

 

 

 

 

Is the paper damp?

Replace the paper with new paper.

2-25

 

 

 

 

Printouts are too dark.

Is the machine in Auto

Set the correct density level for

—

 

Density mode?

auto density.

 

 

 

 

 

 

Is the machine in Manual

Use [Image Quality] to set the

3-9

 

Density mode?

correct density level.

 

 

 

 

 

 

 

When changing the default density

—

 

 

level, adjust the density manually

 

 

 

and choose the desired level.

 

 

 

 

 

6-2

OPERATION GUIDE

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Image 154
Olivetti D-COPIA 300MF, D-COPIA 500MF, D-COPIA 400MF manual Solving Malfunctions
Page 153 Page 155

D-COPIA 400MF, D-COPIA 500MF, D-COPIA 300MF specifications

The Olivetti D-COPIA series, encompassing the D-COPIA 300MF, D-COPIA 400MF, and D-COPIA 500MF, represents a versatile range of multifunctional printing devices renowned for their efficiency, performance, and advanced features tailored to meet the demands of modern offices. These devices integrate printing, scanning, copying, and faxing capabilities into a compact solution, enhancing productivity while minimizing the need for multiple machines.

The D-COPIA 300MF is the entry-level model designed for small to medium-sized businesses. It offers a printing speed of up to 30 pages per minute, making it suitable for everyday office tasks. Equipped with a 1200 x 1200 dpi printing resolution, it ensures high-quality output for both documents and images. The device supports various paper formats and has a standard paper capacity of 250 sheets, expandable to accommodate up to 1,200 sheets with optional trays.

The D-COPIA 400MF steps up the functionality, offering a faster print speed of 40 pages per minute. This model features a more advanced touchscreen interface, providing users with an intuitive control experience. Its double-sided printing function saves paper and reduces printing costs, making it a sustainable choice. The scanner supports both color and black-and-white scanning with an impressive scanning speed, enhancing digital workflows.

The flagship D-COPIA 500MF boasts the highest performance in the series, with a rapid print speed of up to 50 pages per minute. This machine is engineered for high-volume environments, offering robust features like a larger standard paper capacity of 550 sheets and advanced security options. It includes secure printing and user authentication to protect sensitive information. The D-COPIA 500MF also supports advanced connectivity options, including Wi-Fi, Ethernet, and mobile printing, ensuring seamless integration into a variety of office environments.

All three models utilize Olivetti’s innovative technologies, such as energy-saving modes and the latest in digital imaging and processing, which not only enhance functionality but also contribute to reduced energy consumption. The D-COPIA series is designed with user-friendliness in mind, featuring easy-to-navigate menus and comprehensive support for mobile printing. Overall, the D-COPIA 300MF, 400MF, and 500MF collectively embody Olivetti's commitment to providing efficient, reliable, and high-quality office solutions that adapt to the evolving needs of businesses.
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