Troubleshooting
General Problems
Programming Problems
The display is blank
•Tap the screen to make sure the Remote controller is turned on.
•Adjust the contrast dial on the left side.
•Make sure the batteries are properly installed.
•Install new batteries or recharge the battery pack using the recharging dock.
The display is too light or too dark
•Adjust the contrast dial on the left side.
The Remote controller shuts itself off
•This is a feature of the Remote controller to save power. You can change the length the Remote controller stays on in the Settings (see page 19).
Devices do not respond to commands from the Remote controller
•Make sure the Remote controller is in Use mode (see page 11).
•Make sure the Remote controller’s sending eye is pointed towards the device you are operating.
•Check if the Low Battery icon is blinking. If so, replace the batteries or recharge the battery pack.
•Check if the button you are trying to use is programmed properly (see page 23).
The Remote controller beeps 4 times after inserting the batteries
•Use ChadEdit to update the Remote controller’s software (ChadEdit > Tools > Update)
Buttons are not sending the correct commands
•Check whether the button is programmed globally or per device (see page 24).
Macros do not work
•Make sure the Remote controller’s sending eye is pointed towards the device the entire time the macro is being executed.
•Insert delays to allow devices to start up properly (see page 21).
•Check if you do not have included inactive buttons in your macro.
•Check if you do not have reprogrammed buttons. Macros can not save commands, they just save buttons. If you reprogram a button, the macro executes the new command assigned to the button.
The TV goes blank or the input source changes
•The Device menu item might be programmed to switch the input source. Operate the device without affecting the input source (see page 17).
The Remote controller will not edit, label or delete commands
•If the label locked appears on the Remote controller icon, the device control panels have been locked to prevent unwanted changes. You cannot modify or delete commands for this device.
•Make sure your devices are positioned as shown on page 23. Avoid programming the Remote controller under bright fluorescent light: it might affect the infrared signals.
•Make sure the button you want to edit has a border. Borderless buttons cannot be programmed.
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