Troubleshooting

Mode

Symptom

Action

Page

 

 

 

 

Vertical lines printing on the received document

Printout a Journal report (e.g. [FUNCTION], [6], [1] and [SET]) and check quality to make sure whether your machine has a trouble.

If Journal report quality is OK, your machine has no problem, report to the sending party that they have a problem.

If copy is NG, replace the Toner Cartridge.

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Fuzzy print

Print Copy Quality

Missing dots or lines/inconsistent darkness within print

Fading print

Faint print

1.

Make sure you are using the correct paper for the best

200

 

possible print quality.

 

2.

Try reversing the recording paper to the other side.

 

 

 

 

1.

Make sure you are using the correct paper for the best

200

 

possible print quality.

 

2.

Replace the Toner Cartridge.

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Your Toner Cartridge may be running out of toner. Replace the

18

Toner Cartridge.

 

 

 

You may need to choose a different paper for the best possible

200

print quality.

 

 

 

 

No dial tone

No auto answer

Communication

Cannot transmit or receive

1.

Check the connection of the telephone line.

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2.

Check the telephone line.

 

 

 

 

1.

Check the connection of the telephone line.

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2.

Check the Reception mode setting.

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3.Check if machine is printing a report. (e.g.: Transaction Journal, Fax Parameter List).

If machine is printing a report, machine cannot receive until printing is completed.

4.If the printed document is the final Transaction to print the Transaction Journal automatically, machine will usually print the Transaction Journal automatically after printing out the document. In this case, the machine cannot receive until the Transaction Journal has been printed.

An information code will be shown on the display. Refer to the 187 information code table to find out the trouble.

No Unit Operation

No unit operation

To reset the machine, turn-off the Power Switch for a few

23

 

seconds then turn it on again.

 

 

 

 

 

 

 

 

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