Troubleshooting 
When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.
Info. | Meaning | Action | Page | |
Code | ||||
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001/002 | Recording paper jam. | Remove jammed paper. |
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010 | No recording paper. | Load the recording paper. |
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011 | Recording Paper Cassette is not installed properly. | Install the Recording Paper Cassette. |
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017 | Incorrect paper size loaded in the Paper Cassette. | Load the Paper Cassette with proper paper |
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| size (A4, LTR or LGL). |
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024 | Scanner Unit can not move properly. | Scanner Unit may be secured in place. |
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| Unlock the Scanner Unit. |
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030 | Document misfeeding. | 1. Reload the document properly. |
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| 2. Remove document jam. |
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| 3. Adjust ADF. |
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031 | Document paper is too long or jammed. | 1. Reload the document properly. |
| Document length exceeds 78.8 inches (2 meters). | 2. Remove document jam. |
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041 | Out of toner. | Replace the Toner Cartridge. |
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045 | Toner Cartridge is not installed. | Install the Toner Cartridge. |
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060 | Printer Cover is open. | Close the Printer Cover. |
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061 | ADF Door is open. | Close the ADF Door. |
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063 | Jam Access Cover (Optional 2nd Feeder Unit) is | Close the Jam Access Cover. |
| open. |
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064 | Jam Access Cover (Optional 3rd Feeder Unit) is | Close the Jam Access Cover. |
| open. |
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065 | Platen Cover is open. | Close the Platen Cover. |
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400 | During initial handshake, receiving station did not | 1. Check with the other party. |
| respond or communication error occurred. | 2. Reload the document and send again. |
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401 | Remote station requires your ID Number. | Program your ID Number. |
| Remote station required a Receiving Password to | Check the remote station. |
| receive the document. |
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| Mailbox is full. |
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190
20
20
178
44
191
194
44
191
18
18
30
204
402During initial handshake, communication error occurred.
Reload the document and send again. | |
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187