Operations, General | Panasonic KX-FPC166, KX-FPC165 instruction

Operations

When a function does not work, check here before requesting help!

General

	Problem		Cause & solution

I cannot make and receive			● The power cord or telephone line cord is not connected.
calls.			Check the connections (p. 16).
			● If you used a splitter to connect the unit, remove the
			splitter and connect the unit to the wall jack directly. If the
			unit operates properly, check the splitter.

I cannot make calls.			● The dialing mode setting is wrong. Change the setting of
			feature #13 (p. 81).

The unit does not work.			● Disconnect the unit from the telephone line and connect
			the line to a known working telephone. If the working
			telephone operates properly, contact our service personnel
			to have the unit repaired. If the working telephone does
			not operate properly, contact your telephone company.

The unit does not ring.			● The ringer volume is set to off. Adjust it (p. 23, 24).
			● The ring setting of feature #06 is set to “RINGER OFF”.
			Change to another ring setting (p. 80).

The unit displays the following			● The paper is inserted halfway. Insert it correctly (p. 15)
though the paper is inserted.			and press SET to clear the message.

	CHECK PAPER


The other party complains			● FAX ONLY mode is set. Tell the other party the number is
they only hear a fax tone and			only used for faxes.
cannot talk.			● Change to TAD/FAX mode (p. 62), TEL mode (p. 52) or
			TEL/FAX mode (p. 54).
			● If you use a distinctive ring service, turn AUTO ANSWER
			off so that the fax machine is in TEL mode.
			● If you use a distinctive ring service, make sure you have
			set the same ring pattern assigned by the telephone
			company (p. 58).

The REDIAL/PAUSE button			● If this button is pressed during dialing, a pause will be
does not function properly.			inserted. If pressed immediately after a dial tone is
			obtained, the last number dialed will be redialed.

The receive mode does not			● A Distinctive Ring pattern of feature #31 is set (p. 58).
function properly.			● TEL/FAX mode is set (p. 54, 55).

During programming, I cannot			● All or part of the numbers are the same. Change the
enter the code, ID number or			number: feature #11 (p. 81), #41 (p. 84), #51 and #52
password.			(p. 85).

The ink film runs out quickly.			● The HELP printing function, copy function, and reports
			also use ink film.

The unit beeps.			● Recording paper or ink film has run out. Press STOP to
			stop the beeps and install paper/ink film.

For fax advantage assistance, call 1-800-435-7329.

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Panasonic KX-FPC166, KX-FPC165 manual Operations, General

Contents

KX-FPC166 For your future reference Things you should keep a record Operating distance and noise Battery chargeRaise the antenna vertically Important safety instructions Safety instructions Installation Table of Contents Copy Model No Specifications / Usage AccessoriesIncluded accessories Accessory information Help SET Help ButtonHelp function Help Charge contacts Front cover Document exit Finding the Controls Base UnitOverview Document guides Antenna Speaker Location Pull out the blue gear and remove the used Setup Base UnitInk film installing / replacing For replacement only Correct Incorrect Remove the stoppers and tags from the new To use A4 size paper Paper trayTo use legal size paper Adding paper Recording paper To use the fax machine with a computer on the same line Connections Menu SET Setting the date and timeDate and time, your logo and facsimile telephone number Menu FLASH/CALL Wait Setting your logoStop Menu SET Mute To select characters with the dial keypad To select characters usingDisplay order of characters FLASH/CALL Wait Hyphen Setting your facsimile telephone numberTo correct a mistake To delete a number Front Setup HandsetBack Recharge Battery strengthBattery life Automatic security code setting Adjusting handset volumes Setup Handset / VolumesBelt clip and headset Fax voice guidance volume VolumesAdjusting base unit volumes Speaker volume With the base unit Making and Answering CallsPhone calls making With the handset Phone calls answering Intercom Intercom callsPaging the base unit from the handset Paging the handset from the base unit Intercom Digital SP-PHONE Transferring a callFrom the handset to the base unit From the base unit to the handset Talk Exit Setting the auto talk featureProgram Exit Clear Auto Making a phone call with the handset using stored numbersAutomatic Dialing Handset Storing telephone numbers in the handset FLASH/CALL Wait Hyphen Helpful hint Navigator Directory Base UnitStoring names and telephone numbers in the directory Menuset Editing a stored item Editing and erasing a stored item Menu Erase Stop SET Erasing a stored item Press Talk on the handset Making a phone call using the directoryTo search for a name by initial How Caller ID is displayed Caller ID service from your phone companyTo confirm caller information using the Caller ID list Caller ID Using the handset Viewing and calling back using caller informationExit Edit To display the caller’s telephone number Using the base unitCaller ID Stop FAX/START Digital SP-PHONE Caller ID Talk Exit Clear Erasing all caller information using the handsetErasing specific caller information using the handset Erasing caller information Erase Erasing all caller information using the base unitErasing specific caller information using the base unit Caller ID Caller ID Stop Auto Exit Caller ID Flash / Call Wait again Visual Call Waiting Call Waiting ID ServiceCall Wait Flash FLASH/CALL Wait Digital SP-PHONE Talk Voice ContactInitiating voice contact Receiving a request for voice contact REDIAL/PAUSE FAX/START SET Sending FaxesSending a fax manually Help Digital SP-PHONE Stop Reports for confirmation Documents you can send If your unit does not send a fax Sending a fax using the directoryStop FAX/START Press FAX/START Fax auto redial Programming the items in the broadcast memory Broadcast transmissionMenu Stop SET SET Stop Adding a new item in the broadcast memory Erasing a stored item in the broadcast memory Sending the same document to pre-programmed parties To cancel the broadcast settingTo send to selected parties only once Receiving Faxes Setting the unit to receive faxes Press FAX/START for TEL/FAX modeRemote Fax activation Receiving a fax using the handset TEL mode Answering all calls manuallyActivating TEL mode Receiving a fax using the base unit SET Auto Answer FAX only mode All calls are received as faxesActivating FAX only mode Auto Answer Phone call Delayed ring settingTo set TEL/FAX mode Call is received TEL/FAX delayed ring setting When an extension telephone is connectedSilent fax recognition ring setting Extension telephone Menu SET Digital SP-PHONE Pager call when the unit receives a fax or ! voice message Distinctive Ring Using with a voice mail service To stop copying CopyingMaking a copy Start Stop Copy To enlarge a document Convenient way to make a copyTo reduce a document Press or repeatedly until the following is displayed To collate multiple copies Ring setting in TAD/FAX mode SetupTAD/FAX mode Receiving phone calls and faxes automatically Setting up the voice and fax message reception Record Stop SET GreetingRecording your own greeting messages Suggested messages Checking the greeting messages Erase Setstop Erasing your own recorded greeting messages Incoming Messages Listening to recorded messages using the base unitSlow Quick Erase SET Stop Playback Listening to recorded messages using the handset Record Stop RecordingMemo message Leaving a message for others or yourself Record Recording a message in a mailbox Remote OperationOperating from a remote location Remote operation card Listening to recorded messages Other remote operations How incoming messages are recorded in a mailbox Voice MailboxHow callers can leave you private messages To use a mailbox To check the mailbox greeting message Recording your own mailbox greeting messagesSuggested message For mailbox To erase all the messages in a mailbox Play MessagesErase Record SET Stop Play Messages To record a memo message into a mailbox 11111v11111CH10 To listen to messages in another memory after playback Listening to recorded messages from a remote location Transferring recorded messages to another telephone Option To check the transfer greeting message Recording your own transfer greeting messageTo erase your own transfer greeting message Programming Features SummaryGeneral programming method Programming table Basic featuresHow to set menu options Error Tone VOXLetter OFF Advanced features Pattern #31 Recognition ring setting #30Setting the Distinctive Ring Setting the quick scan Normal Setting the mailbox 2 password Setting the friendly receptionSetting the fax voice guidance Setting the mailbox 1 password Check TAD/FAX Communication message Error Cause & solution Code Error MessagesReports Display Display message Cause & solutionBase unit Playback or Handset General Operations Talk / Remote SP Cordless handset Number will not be redialed REDIAL/PAUSE Fax receiving Fax sending Receive mode Answering device Copying If a power failure occurs Recording paper jam Jams Correct Incorrect Document jams sending Replacing the handset battery BatteryHours p Document feeder Cleaning Touch the thermal head directly Thermal headDo not touch the black sheets on Thermal head Reference lists and reports Printed ReportsStop Menuset List of FCC requirements and information FCC Information For product service Limited WarrantyWhen you ship the product Servicenter directory Servicenter Directory Technical data about this product Specifications Index Basic featuresAdvanced features Code Feature LOUD/RINGER Quick Redial Slow Index 111 Panasonic FAX Advantage Program No Extra Cost