Operations
Fax – sending
Problem | Cause & solution |
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I cannot send documents. | ● The other party’s fax machine is busy or has run out of |
| recording paper. Try again. |
| ● The other party’s machine is not a facsimile. Check with |
| the other party. |
| ● The other party’s fax machine rings too many times. Send |
| a fax manually – dial the number, confirm the fax tone, |
| then press FAX/START . |
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The other party complains that | ● If your line has special telephone services such as call |
letters on their received | waiting, the service may have been activated during fax |
document are distorted or not | transmission. Connect the unit to a line that does not have |
clear. | these services. |
| ● The extension telephone on the same line is off the hook. |
| Hang up the extension telephone and try again. |
| ● Try copying the document. If the copied image is clear, there |
| may be something wrong with the other party’s machine. |
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The other party complains that | ● The glass or rollers are dirty. Clean them (p. 102). |
dirty patterns or black lines |
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appear on their received |
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document. |
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I cannot send a fax overseas. | ● Use the overseas transmission mode of feature #23 (p. 82). |
| ● Add two pauses at the end of the telephone number or |
| dial manually. |
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Fax – receiving
| Problem |
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| Cause & solution | ||
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I cannot receive documents | ● The receive mode is set to TEL mode. Set to TAD/FAX | |||||
automatically. |
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| mode (p. 62), FAX ONLY mode (p. 53) or TEL/FAX mode | |||
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| (p. 54). | |
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| ● The time taken to answer the call is too long. Decrease | |
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| the number of rings: feature #06 (p. 80), #30 (p. 83) and | |
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| #78 (p. 87). | |
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| ● The greeting message is too long. Shorten the message | |
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| (p. 63). | |
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The display shows the | ● The incoming call is not a fax. Change the receive mode | |||||
following, but faxes are not | to TEL mode (p. 52) or TAD/FAX mode (p. 62). | |||||
received. |
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| CONNECTING |
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A blank sheet is ejected. | ● If a blank sheet is ejected after the received document is | |||||
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| printed out, the receiving reduction rate is not | |
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| programmed correctly. Program the proper rate in feature | |
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| #36 (p. 83). | |
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| ● The other party placed the document in their fax machine | |
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| the wrong way. Check with the other party. | |
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94 |
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| (continued) | |
| For fax advantage assistance, call |
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