Troubleshooting, General Use, Issue | Panasonic KX-NT700 guide

Troubleshooting

Troubleshooting

If you are experiencing trouble, refer to the information in this section. Before troubleshooting, confirm all connections (see page 22) and confirm that the AC outlet or PoE device to which the unit is connected to is receiving power.

General Use

Issue

The display is blank.

The unit is not performing properly.

Possible Cause & Solution

•The unit is not receiving power.

→The unit is not designed to function when there is a power failure. Make sure that the unit is connected to the AC outlet and receiving power. If using PoE, confirm that the device supplying PoE is receiving power and that the LAN cable is properly connected.

•Cables or cords are not connected properly.

→Check all connections.

•An error has occurred.

→Reset the unit. Disconnect the unit from the AC outlet, wait 10 seconds, then connect the AC adaptor again. If using PoE, disconnect the LAN cable, wait 10 seconds, then connect the LAN cable again.

Reference

page 22

page 22

page 22

Making and Receiving Calls

Issue

I cannot make IP calls.

Possible Cause & Solution

•The IP line is not selected.

→Before dialing, confirm that "IP" is shown in the upper-right corner of the display. Press the center function button ([F2]) to change the line if necessary.

•The IP address was entered incorrectly.

→Confirm that you have entered the IP address of the other party correctly.

•The "Operation Mode" setting is not correct.

→Change the setting to "Peer to Peer" if you want to make or receive peer to peer IP calls (i.e., calls made by specifying the called party's IP address).

→Change the setting to "IP-PBX" if you want to make or receive intercom and outside calls as a SIP extension of the connected PBX.

•Consult your system administrator.

Reference

page 30

page 31

page 25

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Document Version 2008/10

Operating Instructions

59

Image 59

Panasonic KX-NT700 Troubleshooting, General Use, Making and Receiving Calls, Issue, Possible Cause & Solution

Contents

KX-NT700 Version 1.1 or later IP Conferencing PhoneModel No. KX-NT700 Lines Connection to a Panasonic Pure IP-PBX IP-PBX ModeOutside Telephone Connection to a Computer Standard Connection MethodsConnection to an Analog Telephone Network or PBX Connection to a Compatible Panasonic Portable Station High-quality Audio Other FeaturesConference Calls SD Memory Card Recording PoE Power over Ethernet ReadyConferencing Phone Manager Software Features Other Information For Future Reference Firmware Notice Explanation of symbols For Your Safety Placement Preventing Data Disclosure For Best PerformanceData Security Preventing Data Loss Preventing Data Disclosure Over Network FCC Requirements Interference Important Safety InstructionsRequired Telephone Cord Perchlorate Information Table of Contents Other Information Optional Accessories Accessory InformationIncluded Accessories Main View Unit Overview Front Panel Function Buttons and Function Button Icons Understanding the Display Description Function Button IconsStarting and Ending CallsEND Operation Other Icon Basic Connections Selecting the Available Lines Setting the Date & TimeTEL Line Settings Setting the Dial Mode Manual Assignment Static IP Network SettingsAutomatic Assignment Dhcp IP Line Operation Mode SIP Settings Using SD Memory Cards Formatting With a Computer Formatting SD Memory Cards Built-in Microphones Using the MicrophonesExternal Wired MIC System Requirements Installing Uninstalling Conferencing Phone ManagerInstalling Conferencing Phone Manager Uninstalling Conferencing Phone Manager Example Line Selection Quieter Louder Adjusting the Speaker VolumeMaking Calls F2F2 Press REDIAL/PAUSE RedialingEntering Dialing Pauses Making a Call from the Phonebook F1F1 Making Conference CallsEnding a Conference Call While on an IP call Adjusting the Ringer VolumeAnswering Calls Receiving a Second Call Call Waiting Speech Speed Conversion Useful Features Available During a CallMute Flash Character Entry Modes Adding Entries to the PhonebookEditing Entries Entering Characters Erasing All Entries Erasing EntriesErasing 1 Entry Character Tables Dial Key Alphabet Entry ModeExtended Character Entry Mode Character Tables Playing Back Recordings Recording FeaturesRecording Conversations Recording Voice Memos Erasing 1 Recording Features Available During PlaybackFeature Operation Erasing Recordings Line Selection IP + PS Using a Portable Station PSUsing a PS Line Selection IP + PC Using a ComputerConnecting a Computer Using a Computer Restarting the Unit Changing SettingsUsing the Front Panel Using Conferencing Phone Manager Programming Category Parameter Reference Parameter List Vlan ID Show IP Address Operation ModeBasic Settings Parameters Ringtone Ringer VolumeDate & Time Time Format Line Selection TEL Settings Pause Time IP Network SettingsIP Address Mode Flash Time Subnet Mask Protocol SettingsDefault Gateway IP Address SIP Registrar IP Address SIP PasswordSIP User Domain Name SIP Proxy Server IP Address VoIP Settings RTP ToS Field QoS SettingsVlan Priority SIP ToS Field Erase All Call Log Data Reset System DataSystem Status Confirmation System Options Reboot Reset All Data Erasing the Redial List Resetting System DataResetting All Data Erasing Data Exiting Conferencing Phone Manager Operating the Unit Using Conferencing Phone ManagerUsing the shortcut icon Starting Conferencing Phone Manager Click Restart Programming the Unit Using Conferencing Phone ManagerRestarting the Unit Using Conferencing Phone Manager General Use TroubleshootingIssue Possible Cause & Solution Cannot make TEL calls Sound Quality Sound cuts out I can hear myself through the speaker Phonebook SD Memory Cards Message Issue Possible Cause & SolutionProgramming Display Messages Message No Connection To IP Network Cleaning the Unit SIP Specifications Index Vlan ID Document Version 2008/10 Copyright PSQX4655ZA KK1008HF0 When you ship the product