Before Requesting Help
If you experience any problems with the normal use of your apparatus, you should unplug it from the telephone outlet and connect a known working telephone in its place. If the known working telephone still has problems, then please contact the customer service department of your telephone company.
If it operates correctly, then the problem is likely to be a fault in your apparatus.
In this case, contact your supplier for advice. Your telephone company may charge you if they attend a service call that is not due to an apparatus supplied by them.
Turn the power OFF then ON (Handset)/Disconnect then connect the AC adaptor (Base Unit).
Problem |
| Possible cause | Solution | Page |
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The unit does not work. | • Batteries not installed | • | p. 17 | |
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| properly. | properly. |
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| • AC adaptor of base unit | • Disconnect and then |
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| not connected properly. | connect AC adaptor. |
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Display is blank. |
| • Cordless handset not | • Turn on power. | p. 20 |
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| turned on. |
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Cordless handset will not | • Batteries not inserted. | • Insert the 2 rechargeable | p. 17 | |
turn on. |
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| batteries supplied. |
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| • Batteries not charged. | • Place cordless handset |
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| on charger and connect |
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| AC adaptor to charger |
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| and AC outlet (full charge |
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| period 7 hrs). |
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Battery charge icon not | • Dirty charge contacts. | • Clean charge/battery | p. 18 | |
counting up. |
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| contacts and retry |
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| charge. |
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| • Charger not powered up. | • Connect AC adaptor to | p. 17 |
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| charger and AC outlet. |
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icon flashes. |
| • Cordless handset not | • Register cordless | p. 79 |
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| registered to base unit. | handset to base unit. |
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| • Cordless handset out of | • Move cordless handset |
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| range of base unit. | closer to base unit. |
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| • No power into base unit. | • Connect AC adaptor to | p. 17 |
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| base unit and AC outlet. |
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Cordless handset busy | • Cordless handset out of | • Move cordless handset |
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tone heard when | is | range of base unit. | closer to base unit. |
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pressed. |
| • Another unit in use. | • Wait for the other user to |
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| complete call. |
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No dial tone. |
| • Telephone line not | • Insert telephone line cord | p. 17 |
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| connected. | to network. |
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| • Turn power OFF then | p. 20 |
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| ON. |
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