Planet Technology IDL-2402 Procedure 2 Troubleshoot ADSLx Service Problems, Procedure 3 Troubleshoot POTS Service Problems, Procedure, Procedure:, Procedure:, Problem indication:

Procedure 2 Troubleshoot ADSLx Service Problems

Problem indication:

No ADSLx service to the affected subscribers (POTS service is ok).

Procedure:

1If all subscribers connected to the DSLAM are affected, and the SYS LED on the front panel is not lit, check the both end of power cords:

„If one of the power cords is not connected, power up the DSLAM by plugging the power cord to the power socket/power outlet.

„If the power cords are both connected, follow Procedure 1 to troubleshoot the DSLAM for power up problem

2If all subscribers are affected, check the SYS LED on the front panel; if it is red, replace the DSLAM.

3If only some subscribers are affected, identify the ports that have problems. Check that the subscribers are connected to the line interfaces properly.

4Contact your local distributor.

Procedure 3 Troubleshoot POTS Service Problems

Problem indication:

No POTS service to the affected subscribers (ADSLx service is ok).

Procedure:

1Check the connection of the POTS lines at the POTS connector for the DSLAM.

2Use a bridging connector to couple the POTS and subscriber lines. If this solves the problem, replace the DSLAM.

3Check the condition of the POTS lines and connectors.

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