Planet Technology IDL-2402 Procedure 4 Subscriber Service Problems

Procedure 4 Subscriber Service Problems

Problem indication:

No POTS and ADSLx service to the affected subscribers.

Procedure:

1Check the connection of the subscriber lines and POTS lines at the subscriber line connector for DSLAM for subscribers that do not have POTS and ADSLx service.

„If this step results in POTS service to the affected subscribers but there is still no ADSLx service to them, follow Procedure 2 to troubleshoot ADSLx service problems.

„If this step results in ADSL service to the affected subscribers but there is still no POTS service to them, follow Procedure 3 to troubleshoot POTS service problems.

2Use a bridging connector to couple the POTS and subscriber lines. If this results in POTS service to the affected subscribers, contact your distributor.

3Check the condition of the subscriber lines and connectors.

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