Troubleshooting Your Phone | Polycom IP 670 instruction

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Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom® SoundPoint IP 670 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take. The topics include:

• Power and Startup

• Controls

• Access to Screens and Systems

• Audio

• Calling

• Displays

• Productivity Suite

	To obtain more detailed troubleshooting information, you can access certain
	menus on your phone that test your phone hardware. For more information,
	see Testing Phone Hardware on page 6-7.
	If you require additional assistance, contact your system administrator.
Note
Note	Before restarting your phone, contact your system administrator. They may want to
	troubleshoot your phone in more detail before restarting it and losing current status
	information.

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Polycom IP 670 manual Troubleshooting Your Phone

Contents

Polycom SoundPoint IP 670 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionEdition User Guide for the SoundPoint IP 670 Desktop Phone Contents Using the Advanced Features of Your Phone Using the Basic Features of Your Phone Troubleshooting Your Phone Using the SoundPoint IP Color Expansion Module User Guide for the SoundPoint IP 670 Desktop Phone Viii Getting Started with Your Phone Features of Your Phone Features of your SoundPoint IP 670 phone areDescription With a single press Description Icon Description If you want to Then do this Using the Navigation KeysBefore You Use Your Phone To navigate menus and enter data, use these tips Information Status Cleaning the LCD Glass Registering Your Phone Using the Polycom Web Configuration UtilityRemotely with the Polycom Web Configuration Utility You can perform using your phone’s menu system Factory default password for a User is User Guide for the SoundPoint IP 670 Desktop Phone Changing the Appearance of the Time and Date Configuring Basic Settings Press Changing the Display Contrast Changing the Backlight Intensity Select Settings Basic Contrast Select Maximum Intensity Select Backlight Idle Intensity Changing the Backlight Timeout Enabling Headset Memory ModeSelect Settings Basic Backlight Timeout Select Settings Basic Preferences Headset Headset Memory Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Preferences Headset Analog Headset Select Settings Basic Ring TypeSelecting the Ring Type Changing the Audible Ringer Select Settings Basic Preferences Audible Ringer Select Settings Basic Preferences Language Changing the LanguageSoundPoint IP 670 phone supports many languages Select Background Prioritize Background Select Settings Basic Preferences BackgroundChanging the Graphic Display Background Scroll to highlight the background you want Press the Save soft key to accept your changes Select Settings Basic Preferences Label ColorChanging the Soft Key Label Color Reflects your changes Adjusting the Volume Managing Call ListsMuting the Microphone Managing Contacts Select Contact Directory Adding Contacts Do one of the following Search for the contact Select Corporate Directory Deleting Contacts Editing Contacts Placing Calls to Contacts Searching for Contacts User Guide for the SoundPoint IP 670 Desktop Phone Managing Incoming Calls Distinguishing CallsRing type Are immediately sent to your voice mail Rejecting Calls Diverting Calls System Customizations Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Answering When in Another Call Redialing Numbers Ending Calls Placing Calls on Hold Setting Up Conference Calls Hosting Conference CallsCall the first party Confrnc soft key again Managing Conference Calls To manage a conference call Using the Basic Features of Your Phone Adding Parties to Conference Calls After the new party answers, press the Join soft key Joining ConferencesPress the New Call soft key Place a call to a new party After you exit the conference Transferring CallsSplitting Conference Calls Ending Conference Calls Performing a Consultative Transfer Forwarding Calls Static Forwarding To disable call forwarding Enabling Do Not Disturb Press again Assigning Speed Dial Keys To assign a new speed dial key Messages are waiting at the message center Using Voice MailIndicator icon indicates voice mail messages on that line Mail is saved in a centralized location About Your User Password Press Settings AdvancedLocking and Unlocking the Phone Your phone is locked Settings Basic Lock PhoneLocking and Unlocking Your Phone Press the Lock soft key Calling and Answering from a Locked Phone Logging Into Phones Settings, even as you temporarily change work areasYour personal phone settings no longer display Passwords are preset at the factory to the numerals From the home screen, do one of the following Placing Calls from Phones that are in the Logged Out State Log in to any phone on your network Changing Your User Password User Guide for the SoundPoint IP 670 Desktop Phone Using Multiple Call Appearances Using the Advanced Features of Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Do one of the following Press Using Buddy ListsUpdating Your Presence Settings Select Features Presence My Status Managing Buddies Recording a Call User Guide for the SoundPoint IP 670 Desktop Phone During a call, press the More soft key Recording CallsAvailable from This section includes information on Recording Conferences Press the Pause soft key Appears when you pause recording Pausing and Resuming Recording Playing Back a Recorded Call Browsing Recorded Calls Select Features Removable Storage Media Browse Recordings Playing Back Recorded Calls Answering a Call While Playing Back Recorded Calls If you were listening to the file through the headset, press Broadcasting Messages Using Push-to-Talk and Group Paging Sending PTT Broadcasts Push-to-Talk Mode Press the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts Receiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active Call Ending PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging Mode To send a page, press the Paging soft key Receiving Pages When You’re Not in an Active Call Receiving PagesReceiving Pages During Active Calls Handset or press the Headset key, you’ll hear a dial tone Same volume, until you adjust itDefault paging group Hear anything. This behavior is similar to a phone call Updating Paging Group Subscriptions Updating Your Phone’s Configuration Accessing Features with Your Login Credentials Restarting Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Using the SoundPoint IP Color Expansion Module Connecting the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module are Features of the SoundPoint IP Color Expansion Module Adjusting the Backlight Intensity Adjusting the Display Contrast Placing Calls To assign a new speed dial key Using the Busy Lamp Field User Guide for the SoundPoint IP 670 Desktop Phone Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Calling Settings Basic PreferencesHeadset Echo Cancellation Audio Menu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Contrast on Displays Testing Phone Hardware Productivity SuiteStatus Licenses User Guide for the SoundPoint IP 670 Desktop Phone Governing Law Service Agreements Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or Peripheral Australia Hearing Aid Compatibility HAC Safety and Compliance CE and Vcci MarkOperating Ambient Temperatures Russian Compliance SoundPoint IP Korean Compliance Echo CancellationUse of IP Networks through the Pstn Use of Voice Compression through the Pstn User Guide SoundPoint IP Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Phone Miscellaneous