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Polycom IP 670 manual Playing Back a Recorded Call

Models: IP 670

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User Guide for the SoundPoint IP 670 Desktop Phone

Playing Back a Recorded Call

Note	Call Playback is an optional feature and may not be supported on your particular
	system. For more information, contact your system administrator.

If the Call Recording and Playback feature is available, and a removable USB flash drive is plugged into the USB port of your SoundPoint IP 670, you can play back calls that you recorded on your phone.

You can browse the recorded files, stored as .wav files on the USB flash drive. You can also open, rename, and delete the recorded files.

You can play, pause, resume, and stop recording through the use of soft keys.

Playback occurs in real time. Pressing adjusts the volume of the receiver audio during playback.

Playback stops if you press the Exit soft key, , ,

, or .

If the handset is off-hook when you press the Play soft key, you will hear audio through the handset. If the handset is on-hook when you press the Play soft key, you will hear audio through the speaker. If the handset is on-hook,

pressing

is the same as pressing the Play soft key, and pressing

again is the same as pressing the Exit soft key. If you lift the handset while you are listening through the speaker, you will now hear the audio through the handset.

You cannot start playback while a call is in progress or if you have placed a call. The message “Active call. Action aborted.” appears in either case. If all

calls are on hold, you can start playback. If you press

on the selected call

or the particular line key for the held call, playback stops and the call resumes.

You cannot place a call while playback is in progress using the dial pad. However, you can place a call using a speed dial key or line key. You can answer calls while playback is in progress (refer to Answering a Call While Playing Back Recorded Calls on page 4-13).

You can also playback recorded files on other devices, such as a computer using an application capable of playing .wav files.

If an error occurs while playback is in progress, playback stops. If you remove the USB flash drive during recording, recording stops and the message “USB device removed unsafely. Playback cancelled.” appears.

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Polycom IP 670 manual Playing Back a Recorded Call

Contents

Polycom SoundPoint IP 670 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionEdition User Guide for the SoundPoint IP 670 Desktop Phone Contents Using the Basic Features of Your Phone Using the Advanced Features of Your PhoneUsing the SoundPoint IP Color Expansion Module Troubleshooting Your PhoneUser Guide for the SoundPoint IP 670 Desktop Phone Viii Getting Started with Your Phone Features of Your Phone Features of your SoundPoint IP 670 phone areDescription With a single press Description Icon Description Using the Navigation Keys Before You Use Your PhoneTo navigate menus and enter data, use these tips If you want to Then do thisCleaning the LCD Glass Information StatusUsing the Polycom Web Configuration Utility Remotely with the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Registering Your PhoneFactory default password for a User is User Guide for the SoundPoint IP 670 Desktop Phone Configuring Basic Settings Changing the Appearance of the Time and DateChanging the Display Contrast PressSelect Settings Basic Contrast Changing the Backlight IntensitySelect Backlight Idle Intensity Select Maximum IntensityChanging the Backlight Timeout Enabling Headset Memory ModeSelect Settings Basic Backlight Timeout Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Preferences Headset Headset MemorySelect Settings Basic Preferences Headset Analog Headset Select Settings Basic Ring TypeSelecting the Ring Type Select Settings Basic Preferences Audible Ringer Changing the Audible RingerSelect Settings Basic Preferences Language Changing the LanguageSoundPoint IP 670 phone supports many languages Select Settings Basic Preferences Background Changing the Graphic Display BackgroundScroll to highlight the background you want Select Background Prioritize BackgroundSelect Settings Basic Preferences Label Color Changing the Soft Key Label ColorReflects your changes Press the Save soft key to accept your changesAdjusting the Volume Managing Call ListsMuting the Microphone Managing Contacts Adding Contacts Select Contact DirectoryDo one of the following Select Corporate Directory Search for the contactEditing Contacts Deleting ContactsPlacing Calls to Contacts Searching for Contacts User Guide for the SoundPoint IP 670 Desktop Phone Managing Incoming Calls Distinguishing CallsRing type Rejecting Calls Are immediately sent to your voice mailDiverting Calls System Customizations Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Answering When in Another Call Ending Calls Redialing NumbersPlacing Calls on Hold Setting Up Conference Calls Hosting Conference CallsCall the first party Confrnc soft key again Managing Conference Calls To manage a conference call Using the Basic Features of Your Phone Adding Parties to Conference Calls Joining Conferences Press the New Call soft keyPlace a call to a new party After the new party answers, press the Join soft keyTransferring Calls Splitting Conference CallsEnding Conference Calls After you exit the conferencePerforming a Consultative Transfer Forwarding Calls Static Forwarding To disable call forwarding Enabling Do Not Disturb Assigning Speed Dial Keys Press againTo assign a new speed dial key Using Voice Mail Indicator icon indicates voice mail messages on that lineMail is saved in a centralized location Messages are waiting at the message centerAbout Your User Password Press Settings AdvancedLocking and Unlocking the Phone Settings Basic Lock Phone Locking and Unlocking Your PhonePress the Lock soft key Your phone is lockedCalling and Answering from a Locked Phone Settings, even as you temporarily change work areas Your personal phone settings no longer displayPasswords are preset at the factory to the numerals Logging Into PhonesFrom the home screen, do one of the following Placing Calls from Phones that are in the Logged Out State Changing Your User Password Log in to any phone on your networkUser Guide for the SoundPoint IP 670 Desktop Phone Using the Advanced Features of Your Phone Using Multiple Call AppearancesUser Guide for the SoundPoint IP 670 Desktop Phone Using Buddy Lists Updating Your Presence SettingsSelect Features Presence My Status Do one of the following PressManaging Buddies Recording a Call User Guide for the SoundPoint IP 670 Desktop Phone Recording Calls Available fromThis section includes information on During a call, press the More soft keyRecording Conferences Pausing and Resuming Recording Press the Pause soft key Appears when you pause recordingPlaying Back a Recorded Call Select Features Removable Storage Media Browse Recordings Browsing Recorded CallsPlaying Back Recorded Calls Answering a Call While Playing Back Recorded Calls Broadcasting Messages Using Push-to-Talk and Group Paging If you were listening to the file through the headset, pressPush-to-Talk Mode Sending PTT BroadcastsPress the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts Receiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending PagesTo send a page, press the Paging soft key Receiving Pages When You’re Not in an Active Call Receiving PagesReceiving Pages During Active Calls Same volume, until you adjust it Default paging groupHear anything. This behavior is similar to a phone call Handset or press the Headset key, you’ll hear a dial toneUpdating Paging Group Subscriptions Accessing Features with Your Login Credentials Updating Your Phone’s ConfigurationRestarting Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Using the SoundPoint IP Color Expansion Module Connecting the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module areAdjusting the Display Contrast Adjusting the Backlight IntensityPlacing Calls To assign a new speed dial key Using the Busy Lamp Field User Guide for the SoundPoint IP 670 Desktop Phone Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Settings Basic Preferences Headset Echo CancellationAudio CallingMenu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Displays Contrast onTesting Phone Hardware Productivity SuiteStatus Licenses User Guide for the SoundPoint IP 670 Desktop Phone Service Agreements Governing LawPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsSafety and Compliance CE and Vcci Mark Operating Ambient TemperaturesRussian Compliance SoundPoint IP Australia Hearing Aid Compatibility HACEcho Cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Korean ComplianceUser Guide SoundPoint IP Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Miscellaneous Phone