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Polycom IP 670 manual Productivity Suite, Testing Phone Hardware, Status Licenses

Models: IP 670

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Troubleshooting Your Phone

Productivity Suite

Symptom		Problem	Corrective Action

You are trying to access one of		The license is not installed on	Do the following:
the following features, but it is not		your phone or it has expired.	• Press the Menu key, then select
available on your phone:			• Press the Menu key, then select
available on your phone:			Status > Licenses.
•	Corporate Directory		Status > Licenses.
•	Corporate Directory		• Using the arrow keys, verify that the
• Recording and Playback of			features that you want to use has a
	Audio Calls		valid license.
•	Managing Conferences		• Contact your system administrator.

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and color LCD display. See your system administrator for instructions on how to perform these tests.

To test your phone hardware:

>>Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.

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Polycom IP 670 manual Productivity Suite, Testing Phone Hardware, Status Licenses

Contents

Polycom SoundPoint IP 670 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionEdition User Guide for the SoundPoint IP 670 Desktop Phone Contents Using the Advanced Features of Your Phone Using the Basic Features of Your PhoneTroubleshooting Your Phone Using the SoundPoint IP Color Expansion ModuleUser Guide for the SoundPoint IP 670 Desktop Phone Viii Getting Started with Your Phone Features of Your Phone Features of your SoundPoint IP 670 phone areDescription With a single press Description Icon Description Before You Use Your Phone Using the Navigation KeysTo navigate menus and enter data, use these tips If you want to Then do thisInformation Status Cleaning the LCD GlassRemotely with the Polycom Web Configuration Utility Using the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Registering Your PhoneFactory default password for a User is User Guide for the SoundPoint IP 670 Desktop Phone Changing the Appearance of the Time and Date Configuring Basic SettingsPress Changing the Display ContrastChanging the Backlight Intensity Select Settings Basic ContrastSelect Maximum Intensity Select Backlight Idle IntensityChanging the Backlight Timeout Enabling Headset Memory ModeSelect Settings Basic Backlight Timeout Select Settings Basic Preferences Headset Headset Memory Selecting the Correct Headset for Electronic HookswitchSelect Settings Basic Preferences Headset Analog Headset Select Settings Basic Ring TypeSelecting the Ring Type Changing the Audible Ringer Select Settings Basic Preferences Audible RingerSelect Settings Basic Preferences Language Changing the LanguageSoundPoint IP 670 phone supports many languages Changing the Graphic Display Background Select Settings Basic Preferences BackgroundScroll to highlight the background you want Select Background Prioritize BackgroundChanging the Soft Key Label Color Select Settings Basic Preferences Label ColorReflects your changes Press the Save soft key to accept your changesAdjusting the Volume Managing Call ListsMuting the Microphone Managing Contacts Select Contact Directory Adding ContactsDo one of the following Search for the contact Select Corporate DirectoryDeleting Contacts Editing ContactsPlacing Calls to Contacts Searching for Contacts User Guide for the SoundPoint IP 670 Desktop Phone Managing Incoming Calls Distinguishing CallsRing type Are immediately sent to your voice mail Rejecting CallsDiverting Calls System Customizations Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Answering When in Another Call Redialing Numbers Ending CallsPlacing Calls on Hold Setting Up Conference Calls Hosting Conference CallsCall the first party Confrnc soft key again Managing Conference Calls To manage a conference call Using the Basic Features of Your Phone Adding Parties to Conference Calls Press the New Call soft key Joining ConferencesPlace a call to a new party After the new party answers, press the Join soft keySplitting Conference Calls Transferring CallsEnding Conference Calls After you exit the conferencePerforming a Consultative Transfer Forwarding Calls Static Forwarding To disable call forwarding Enabling Do Not Disturb Press again Assigning Speed Dial KeysTo assign a new speed dial key Indicator icon indicates voice mail messages on that line Using Voice MailMail is saved in a centralized location Messages are waiting at the message centerAbout Your User Password Press Settings AdvancedLocking and Unlocking the Phone Locking and Unlocking Your Phone Settings Basic Lock PhonePress the Lock soft key Your phone is lockedCalling and Answering from a Locked Phone Your personal phone settings no longer display Settings, even as you temporarily change work areasPasswords are preset at the factory to the numerals Logging Into PhonesFrom the home screen, do one of the following Placing Calls from Phones that are in the Logged Out State Log in to any phone on your network Changing Your User PasswordUser Guide for the SoundPoint IP 670 Desktop Phone Using Multiple Call Appearances Using the Advanced Features of Your PhoneUser Guide for the SoundPoint IP 670 Desktop Phone Updating Your Presence Settings Using Buddy ListsSelect Features Presence My Status Do one of the following PressManaging Buddies Recording a Call User Guide for the SoundPoint IP 670 Desktop Phone Available from Recording CallsThis section includes information on During a call, press the More soft keyRecording Conferences Press the Pause soft key Appears when you pause recording Pausing and Resuming RecordingPlaying Back a Recorded Call Browsing Recorded Calls Select Features Removable Storage Media Browse RecordingsPlaying Back Recorded Calls Answering a Call While Playing Back Recorded Calls If you were listening to the file through the headset, press Broadcasting Messages Using Push-to-Talk and Group PagingSending PTT Broadcasts Push-to-Talk ModePress the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts Receiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallEnding PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging ModeTo send a page, press the Paging soft key Receiving Pages When You’re Not in an Active Call Receiving PagesReceiving Pages During Active Calls Default paging group Same volume, until you adjust itHear anything. This behavior is similar to a phone call Handset or press the Headset key, you’ll hear a dial toneUpdating Paging Group Subscriptions Updating Your Phone’s Configuration Accessing Features with Your Login CredentialsRestarting Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Using the SoundPoint IP Color Expansion Module Connecting the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module are Features of the SoundPoint IP Color Expansion ModuleAdjusting the Backlight Intensity Adjusting the Display ContrastPlacing Calls To assign a new speed dial key Using the Busy Lamp Field User Guide for the SoundPoint IP 670 Desktop Phone Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Headset Echo Cancellation Settings Basic PreferencesAudio CallingMenu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Contrast on DisplaysTesting Phone Hardware Productivity SuiteStatus Licenses User Guide for the SoundPoint IP 670 Desktop Phone Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral ModificationsOperating Ambient Temperatures Safety and Compliance CE and Vcci MarkRussian Compliance SoundPoint IP Australia Hearing Aid Compatibility HACUse of IP Networks through the Pstn Echo CancellationUse of Voice Compression through the Pstn Korean ComplianceUser Guide SoundPoint IP Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Phone Miscellaneous