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Polycom IP 670 manual Power and Startup, Controls, Symptom Problem Corrective Action

Models: IP 670

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User Guide for the SoundPoint IP 670 Desktop Phone

Power and Startup

Symptom	Problem	Corrective Action

There are power issues.	The SoundPoint IP 670 phone	Do one of the following:
	has no power.	• Check if the phone is properly plugged
		into a functional AC outlet.
		• If using PoE, check that the ethernet
		cable is properly plugged into the
		phone and the outlet port. Contact
		your system administrator to ensure
		that you are using a powered port,
		enabled for PoE.
		• Make sure that the phone isn't
		plugged into a plug controlled by a
		light switch that is off.
		• If the phone is plugged into a power
		strip, try plugging it directly into a wall
		outlet instead.
		• Try the phone in another room where
		the electricity is known to be working
		on a particular outlet.

Controls

Symptom	Problem	Corrective Action

The dial pad does not work.	The dial pad on the SoundPoint	Do one of the following:.
	IP 670 phone does not respond.	• Verify that the phone is unlocked (the
		information status should not read
		“This Phone is Locked”.
		• Check to make sure the phone is
		turned on (check display, other keys,
		lights, try to place a call).
		• Contact your system administrator.

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Polycom IP 670 manual Power and Startup, Controls, Symptom Problem Corrective Action

Contents

Polycom SoundPoint IP 670 Phone User Guide Trademark Information Following sections are new for this edition Changes to This GuideEdition User Guide for the SoundPoint IP 670 Desktop Phone Contents Using the Basic Features of Your Phone Using the Advanced Features of Your PhoneUsing the SoundPoint IP Color Expansion Module Troubleshooting Your PhoneUser Guide for the SoundPoint IP 670 Desktop Phone Viii Getting Started with Your Phone Features of your SoundPoint IP 670 phone are Features of Your PhoneDescription With a single press Description Icon Description Using the Navigation Keys Before You Use Your PhoneTo navigate menus and enter data, use these tips If you want to Then do thisCleaning the LCD Glass Information StatusUsing the Polycom Web Configuration Utility Remotely with the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Registering Your PhoneFactory default password for a User is User Guide for the SoundPoint IP 670 Desktop Phone Configuring Basic Settings Changing the Appearance of the Time and DateChanging the Display Contrast PressSelect Settings Basic Contrast Changing the Backlight IntensitySelect Backlight Idle Intensity Select Maximum IntensityEnabling Headset Memory Mode Changing the Backlight TimeoutSelect Settings Basic Backlight Timeout Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Preferences Headset Headset MemorySelect Settings Basic Ring Type Select Settings Basic Preferences Headset Analog HeadsetSelecting the Ring Type Select Settings Basic Preferences Audible Ringer Changing the Audible RingerChanging the Language Select Settings Basic Preferences LanguageSoundPoint IP 670 phone supports many languages Select Settings Basic Preferences Background Changing the Graphic Display BackgroundScroll to highlight the background you want Select Background Prioritize BackgroundSelect Settings Basic Preferences Label Color Changing the Soft Key Label ColorReflects your changes Press the Save soft key to accept your changesManaging Call Lists Adjusting the VolumeMuting the Microphone Managing Contacts Adding Contacts Select Contact DirectoryDo one of the following Select Corporate Directory Search for the contactEditing Contacts Deleting ContactsPlacing Calls to Contacts Searching for Contacts User Guide for the SoundPoint IP 670 Desktop Phone Distinguishing Calls Managing Incoming CallsRing type Rejecting Calls Are immediately sent to your voice mailDiverting Calls System Customizations Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Answering When in Another Call Ending Calls Redialing NumbersPlacing Calls on Hold Hosting Conference Calls Setting Up Conference CallsCall the first party Confrnc soft key again Managing Conference Calls To manage a conference call Using the Basic Features of Your Phone Adding Parties to Conference Calls Joining Conferences Press the New Call soft keyPlace a call to a new party After the new party answers, press the Join soft keyTransferring Calls Splitting Conference CallsEnding Conference Calls After you exit the conferencePerforming a Consultative Transfer Forwarding Calls Static Forwarding To disable call forwarding Enabling Do Not Disturb Assigning Speed Dial Keys Press againTo assign a new speed dial key Using Voice Mail Indicator icon indicates voice mail messages on that lineMail is saved in a centralized location Messages are waiting at the message centerPress Settings Advanced About Your User PasswordLocking and Unlocking the Phone Settings Basic Lock Phone Locking and Unlocking Your PhonePress the Lock soft key Your phone is lockedCalling and Answering from a Locked Phone Settings, even as you temporarily change work areas Your personal phone settings no longer displayPasswords are preset at the factory to the numerals Logging Into PhonesFrom the home screen, do one of the following Placing Calls from Phones that are in the Logged Out State Changing Your User Password Log in to any phone on your networkUser Guide for the SoundPoint IP 670 Desktop Phone Using the Advanced Features of Your Phone Using Multiple Call AppearancesUser Guide for the SoundPoint IP 670 Desktop Phone Using Buddy Lists Updating Your Presence SettingsSelect Features Presence My Status Do one of the following PressManaging Buddies Recording a Call User Guide for the SoundPoint IP 670 Desktop Phone Recording Calls Available fromThis section includes information on During a call, press the More soft keyRecording Conferences Pausing and Resuming Recording Press the Pause soft key Appears when you pause recordingPlaying Back a Recorded Call Select Features Removable Storage Media Browse Recordings Browsing Recorded CallsPlaying Back Recorded Calls Answering a Call While Playing Back Recorded Calls Broadcasting Messages Using Push-to-Talk and Group Paging If you were listening to the file through the headset, pressPush-to-Talk Mode Sending PTT BroadcastsPress the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts Receiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending PagesTo send a page, press the Paging soft key Receiving Pages Receiving Pages When You’re Not in an Active CallReceiving Pages During Active Calls Same volume, until you adjust it Default paging groupHear anything. This behavior is similar to a phone call Handset or press the Headset key, you’ll hear a dial toneUpdating Paging Group Subscriptions Accessing Features with Your Login Credentials Updating Your Phone’s ConfigurationRestarting Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Using the SoundPoint IP Color Expansion Module Connecting the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module areAdjusting the Display Contrast Adjusting the Backlight IntensityPlacing Calls To assign a new speed dial key Using the Busy Lamp Field User Guide for the SoundPoint IP 670 Desktop Phone Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupControls Lines Line Information. From Access to Screens and SystemsThen select Status Network Settings Basic Preferences Headset Echo CancellationAudio CallingSettings Basic Ring Type Menu Basic SettingsPreferences Audible Ringer Displays Contrast onProductivity Suite Testing Phone HardwareStatus Licenses User Guide for the SoundPoint IP 670 Desktop Phone Service Agreements Governing LawWarranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsSafety and Compliance CE and Vcci Mark Operating Ambient TemperaturesRussian Compliance SoundPoint IP Australia Hearing Aid Compatibility HACEcho Cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn Korean ComplianceUser Guide SoundPoint IP Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Miscellaneous Phone