Placing Calls on Hold | Polycom IP 670 manual

User Guide for the SoundPoint IP 670 Desktop Phone

Placing Calls on Hold

During a call, press		or the Hold soft key. The hold icon will display on


the line key label.


	Press		again or the Resume soft key to retrieve the call. The registered


	line icon appears as the line indicator.
Note
Note	The Hold feature typically generates music or a beeping tone. Therefore, avoid
	putting a conference call on hold. Use the mute button instead.

	Multiple Calls on Hold
	If multiple calls are on hold on a single Line Key, use			and	to switch

between the calls, and then press the Resume soft key to retrieve the desired call.

If more than two calls are on hold on a single Line Key, an indication appears on the graphic display, for example “2/3”, indicating that this is the second call out of three calls.

If calls are on hold on more than one Line Key, you can view the details of the calls on any Line Key by pressing and holding the Line Key for more than two seconds. If a Line Key is depressed for less than one second, the first call on hold on that Line Key will be retrieved.

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Polycom IP 670 manual Placing Calls on Hold

Contents

Polycom SoundPoint IP 670 Phone User Guide Trademark Information Edition Changes to This GuideFollowing sections are new for this edition User Guide for the SoundPoint IP 670 Desktop Phone Contents Using the Basic Features of Your Phone Using the Advanced Features of Your Phone Using the SoundPoint IP Color Expansion Module Troubleshooting Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Viii Getting Started with Your Phone Description Features of Your PhoneFeatures of your SoundPoint IP 670 phone are With a single press Description Icon Description To navigate menus and enter data, use these tips Using the Navigation KeysBefore You Use Your Phone If you want to Then do this Cleaning the LCD Glass Information Status You can perform using your phone’s menu system Using the Polycom Web Configuration UtilityRemotely with the Polycom Web Configuration Utility Registering Your Phone Factory default password for a User is User Guide for the SoundPoint IP 670 Desktop Phone Configuring Basic Settings Changing the Appearance of the Time and Date Changing the Display Contrast Press Select Settings Basic Contrast Changing the Backlight Intensity Select Backlight Idle Intensity Select Maximum Intensity Select Settings Basic Backlight Timeout Changing the Backlight TimeoutEnabling Headset Memory Mode Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Preferences Headset Headset Memory Selecting the Ring Type Select Settings Basic Preferences Headset Analog HeadsetSelect Settings Basic Ring Type Select Settings Basic Preferences Audible Ringer Changing the Audible Ringer SoundPoint IP 670 phone supports many languages Select Settings Basic Preferences LanguageChanging the Language Scroll to highlight the background you want Select Settings Basic Preferences BackgroundChanging the Graphic Display Background Select Background Prioritize Background Reflects your changes Select Settings Basic Preferences Label ColorChanging the Soft Key Label Color Press the Save soft key to accept your changes Muting the Microphone Adjusting the VolumeManaging Call Lists Managing Contacts Adding Contacts Select Contact Directory Do one of the following Select Corporate Directory Search for the contact Editing Contacts Deleting Contacts Placing Calls to Contacts Searching for Contacts User Guide for the SoundPoint IP 670 Desktop Phone Ring type Managing Incoming CallsDistinguishing Calls Rejecting Calls Are immediately sent to your voice mail Diverting Calls System Customizations Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Answering When in Another Call Ending Calls Redialing Numbers Placing Calls on Hold Call the first party Setting Up Conference CallsHosting Conference Calls Confrnc soft key again Managing Conference Calls To manage a conference call Using the Basic Features of Your Phone Adding Parties to Conference Calls Place a call to a new party Joining ConferencesPress the New Call soft key After the new party answers, press the Join soft key Ending Conference Calls Transferring CallsSplitting Conference Calls After you exit the conference Performing a Consultative Transfer Forwarding Calls Static Forwarding To disable call forwarding Enabling Do Not Disturb Assigning Speed Dial Keys Press again To assign a new speed dial key Mail is saved in a centralized location Using Voice MailIndicator icon indicates voice mail messages on that line Messages are waiting at the message center Locking and Unlocking the Phone About Your User PasswordPress Settings Advanced Press the Lock soft key Settings Basic Lock PhoneLocking and Unlocking Your Phone Your phone is locked Calling and Answering from a Locked Phone Passwords are preset at the factory to the numerals Settings, even as you temporarily change work areasYour personal phone settings no longer display Logging Into Phones From the home screen, do one of the following Placing Calls from Phones that are in the Logged Out State Changing Your User Password Log in to any phone on your network User Guide for the SoundPoint IP 670 Desktop Phone Using the Advanced Features of Your Phone Using Multiple Call Appearances User Guide for the SoundPoint IP 670 Desktop Phone Select Features Presence My Status Using Buddy ListsUpdating Your Presence Settings Do one of the following Press Managing Buddies Recording a Call User Guide for the SoundPoint IP 670 Desktop Phone This section includes information on Recording CallsAvailable from During a call, press the More soft key Recording Conferences Pausing and Resuming Recording Press the Pause soft key Appears when you pause recording Playing Back a Recorded Call Select Features Removable Storage Media Browse Recordings Browsing Recorded Calls Playing Back Recorded Calls Answering a Call While Playing Back Recorded Calls Broadcasting Messages Using Push-to-Talk and Group Paging If you were listening to the file through the headset, press Push-to-Talk Mode Sending PTT Broadcasts Press the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts Receiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active Calls Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending Pages To send a page, press the Paging soft key Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active CallReceiving Pages Hear anything. This behavior is similar to a phone call Same volume, until you adjust itDefault paging group Handset or press the Headset key, you’ll hear a dial tone Updating Paging Group Subscriptions Accessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Using the SoundPoint IP Color Expansion Module Connecting the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module are Adjusting the Display Contrast Adjusting the Backlight Intensity Placing Calls To assign a new speed dial key Using the Busy Lamp Field User Guide for the SoundPoint IP 670 Desktop Phone Troubleshooting Your Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Audio Settings Basic PreferencesHeadset Echo Cancellation Calling Preferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Displays Contrast on Status Licenses Testing Phone HardwareProductivity Suite User Guide for the SoundPoint IP 670 Desktop Phone Service Agreements Governing Law Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions Modifications Russian Compliance SoundPoint IP Safety and Compliance CE and Vcci MarkOperating Ambient Temperatures Australia Hearing Aid Compatibility HAC Use of Voice Compression through the Pstn Echo CancellationUse of IP Networks through the Pstn Korean Compliance User Guide SoundPoint IP Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Miscellaneous Phone