Audio, Calling, Settings Basic Preferences | Polycom IP 670 guide

User Guide for the SoundPoint IP 670 Desktop Phone

Audio

Symptom	Problem	Corrective Action

There is no audio on the	The connections are not correct.	Do one of the following:
headset.		• Ensure the headset is plugged into the
		jack marked Headset at the rear of the
		phone.
		• Ensure the headset amplifier (if
		present) is turned on and/or the
		volume is correctly adjusted. If the
		amplifier uses batteries, check that
		they are fully charged.

You are using a headset and the	There may be an issue with the	Do the following:
people you call hear echo.	echo cancellation feature of your	• Press the Menu key, then select
	headset.	• Press the Menu key, then select
	headset.	Settings > Basic > Preferences >
		Headset > Echo Cancellation.
		Using the arrow keys, select Enabled,
		and then press the Select soft key.
		• Contact your system administrator.

Calling

Symptom	Problem	Corrective Action

There is no dial tone.	Power is not correctly applied to	Do one of the following:
	the SoundPoint IP 670 phone.	• Check that the screen is illuminated.
		• Check that the screen is illuminated.
		• Make sure the LAN cable is inserted
		properly at the back of the phone (try
		unplugging and re-inserting the
		cable).
		• If using in-line powering, have your
		system administrator check that the
		switch is supplying power to the
		phone.

	Dial tone is not present on one of	Do one of the following:
	the audio modes.	• Switch between Handset, Headset (if
		present) or Hands-Free
		Speakerphone to see if the dial tone is
		present for one of audio modes.
		• If the dial tone exists on another audio
		mode, connect a different handset or
		headset to isolate the problem.

	The phone is not registered.	Contact your system administrator.

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Polycom IP 670 manual Audio, Calling, Settings Basic Preferences, Headset Echo Cancellation

Contents

Polycom SoundPoint IP 670 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionEdition User Guide for the SoundPoint IP 670 Desktop Phone Contents Using the Basic Features of Your Phone Using the Advanced Features of Your Phone Using the SoundPoint IP Color Expansion Module Troubleshooting Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Viii Getting Started with Your Phone Features of Your Phone Features of your SoundPoint IP 670 phone areDescription With a single press Description Icon Description To navigate menus and enter data, use these tips Using the Navigation KeysBefore You Use Your Phone If you want to Then do this Cleaning the LCD Glass Information Status You can perform using your phone’s menu system Using the Polycom Web Configuration UtilityRemotely with the Polycom Web Configuration Utility Registering Your Phone Factory default password for a User is User Guide for the SoundPoint IP 670 Desktop Phone Configuring Basic Settings Changing the Appearance of the Time and Date Changing the Display Contrast Press Select Settings Basic Contrast Changing the Backlight Intensity Select Backlight Idle Intensity Select Maximum Intensity Changing the Backlight Timeout Enabling Headset Memory ModeSelect Settings Basic Backlight Timeout Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Preferences Headset Headset Memory Select Settings Basic Preferences Headset Analog Headset Select Settings Basic Ring TypeSelecting the Ring Type Select Settings Basic Preferences Audible Ringer Changing the Audible Ringer Select Settings Basic Preferences Language Changing the LanguageSoundPoint IP 670 phone supports many languages Scroll to highlight the background you want Select Settings Basic Preferences BackgroundChanging the Graphic Display Background Select Background Prioritize Background Reflects your changes Select Settings Basic Preferences Label ColorChanging the Soft Key Label Color Press the Save soft key to accept your changes Adjusting the Volume Managing Call ListsMuting the Microphone Managing Contacts Adding Contacts Select Contact Directory Do one of the following Select Corporate Directory Search for the contact Editing Contacts Deleting Contacts Placing Calls to Contacts Searching for Contacts User Guide for the SoundPoint IP 670 Desktop Phone Managing Incoming Calls Distinguishing CallsRing type Rejecting Calls Are immediately sent to your voice mail Diverting Calls System Customizations Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Answering When in Another Call Ending Calls Redialing Numbers Placing Calls on Hold Setting Up Conference Calls Hosting Conference CallsCall the first party Confrnc soft key again Managing Conference Calls To manage a conference call Using the Basic Features of Your Phone Adding Parties to Conference Calls Place a call to a new party Joining ConferencesPress the New Call soft key After the new party answers, press the Join soft key Ending Conference Calls Transferring CallsSplitting Conference Calls After you exit the conference Performing a Consultative Transfer Forwarding Calls Static Forwarding To disable call forwarding Enabling Do Not Disturb Assigning Speed Dial Keys Press again To assign a new speed dial key Mail is saved in a centralized location Using Voice MailIndicator icon indicates voice mail messages on that line Messages are waiting at the message center About Your User Password Press Settings AdvancedLocking and Unlocking the Phone Press the Lock soft key Settings Basic Lock PhoneLocking and Unlocking Your Phone Your phone is locked Calling and Answering from a Locked Phone Passwords are preset at the factory to the numerals Settings, even as you temporarily change work areasYour personal phone settings no longer display Logging Into Phones From the home screen, do one of the following Placing Calls from Phones that are in the Logged Out State Changing Your User Password Log in to any phone on your network User Guide for the SoundPoint IP 670 Desktop Phone Using the Advanced Features of Your Phone Using Multiple Call Appearances User Guide for the SoundPoint IP 670 Desktop Phone Select Features Presence My Status Using Buddy ListsUpdating Your Presence Settings Do one of the following Press Managing Buddies Recording a Call User Guide for the SoundPoint IP 670 Desktop Phone This section includes information on Recording CallsAvailable from During a call, press the More soft key Recording Conferences Pausing and Resuming Recording Press the Pause soft key Appears when you pause recording Playing Back a Recorded Call Select Features Removable Storage Media Browse Recordings Browsing Recorded Calls Playing Back Recorded Calls Answering a Call While Playing Back Recorded Calls Broadcasting Messages Using Push-to-Talk and Group Paging If you were listening to the file through the headset, press Push-to-Talk Mode Sending PTT Broadcasts Press the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts Receiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active Calls Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending Pages To send a page, press the Paging soft key Receiving Pages When You’re Not in an Active Call Receiving PagesReceiving Pages During Active Calls Hear anything. This behavior is similar to a phone call Same volume, until you adjust itDefault paging group Handset or press the Headset key, you’ll hear a dial tone Updating Paging Group Subscriptions Accessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Using the SoundPoint IP Color Expansion Module Connecting the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module are Adjusting the Display Contrast Adjusting the Backlight Intensity Placing Calls To assign a new speed dial key Using the Busy Lamp Field User Guide for the SoundPoint IP 670 Desktop Phone Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Audio Settings Basic PreferencesHeadset Echo Cancellation Calling Menu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Displays Contrast on Testing Phone Hardware Productivity SuiteStatus Licenses User Guide for the SoundPoint IP 670 Desktop Phone Service Agreements Governing Law Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Class B Digital Device or Peripheral Safety and Compliance Part 15 FCC RulesInstallation Instructions Modifications Russian Compliance SoundPoint IP Safety and Compliance CE and Vcci MarkOperating Ambient Temperatures Australia Hearing Aid Compatibility HAC Use of Voice Compression through the Pstn Echo CancellationUse of IP Networks through the Pstn Korean Compliance User Guide SoundPoint IP Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Miscellaneous Phone