Quadra-Fire CASTILEI-MBK owner manual Turn down thermostat and let the appliance completely cool

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					Castile Pellet Insert
9				With proper installation, operation, and maintenance your appliance will provide years of
				trouble-free service. If you do experience a problem, this troubleshooting guide will assist a
				qualifi ed service person in the diagnosis of a problem and the corrective action to be taken.
		Troubleshooting This troubleshooting guide can only be used by a qualifi ed service technician.
			Turn down thermostat and let the appliance completely cool.
				Exhaust blower must be off.
				Unplug appliance before servicing.
	Symptom			Possible Cause	Corrective Action
	Plug in appliance - No			No current to outlet.	Check circuit breaker at service panel.
	response.			7 amp fuse defective.	Replace fuse.
				#3 snap disc tripped or defective.	Reset or replace snap disc.
				Control box defective.	Replace control box.
	Call light on. No fire.			Out of fuel.	Check hopper. Fill with fuel.
	No fuel in fi repot.			#2 snap disc may be defective.	Replace snap disc.
				Vacuum switch not closing, no vacuum.	Check exhaust blower is plugged in and
					operating.
					Check vacuum switch is plugged in.
					Check vacuum hose is in good condition,
					clear and connected at both ends.
					Check thermocouple is in good condition
					and plugged in properly.
					Make sure venting system is clean.
					Make sure front door is closed.
				Control box defective.	Replace control box.
	Call light on. No fire.			Firepot clean-out plate not closed.	Check that fi repot clean-out plate is fully
	Partially burned fuel in				closed.
	fi repot.			Firepot is dirty (missed ignition).	Clean fi repot. Make sure there is no clinker
					in the fi repot. See page 32.
					Clinkers may have to be broken up with
					fi repot clean-out tool or other means.
	Call light on. No fire.			Firepot clean-out plate not closed.	Check that fi repot clean-out plate is fully
	Unburned pellets in				closed.
	fi repot.			Firepot is dirty.	Clean fi repot. Make sure there is not a
					clinker in the fi repot. Clinkers may have to
					be pushed out of fi repot with fi repot clean-
					out tool or other means.
				The ignition hole between the igniter bracket	Scrape with solid piece of wire or fi repot
				and fi repot is blocked.	tool.
				Igniter not working.	Remove ash drawer to see if igniter is
					glowing red on start-up.
					Check igniter wires for good connection.
					Replace igniter using 1/4 inch (6mm) male /
					female spade connectors.
				Control box defective.	Replace control box.
	Slow or smoky start-up.			Firepot clean-out plate not closed.	Check that fi repot clean-out is fully closed.
				Firepot is dirty.	Clean fi repot. Make sure there is not a
					clinker in the fi repot. Clinkers may have
					to pushed out of fi repot with fi repot clean-
					outool or other means.
				Excessive amount of fuel at start-up.	Reduce feed rate using feed rate adjust-
					ment control rod located inside hopper.

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